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Extended Stay America Premier Suites - Augusta
- Hotels
- Augusta, GA
About this business
Location details
1137 Garredd Boulevard, Augusta, GA, 30909, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't meet expectations The room was not ready at 7 pm when we arrived.. There was no soap or shampoo in the room. The floor was very sticky and dirty. The location close to the interstate was helpful.
Business response:
Dear Sonya, We are glad our location was an added convenience for you. However, we sincerely regret failing to meet your expectations. We have discussed your concerns with our associates to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
It was a fine location and room, but I would not stay here again due to the noise problems. The walls were very thin and you could hear all of your neighbors as well as the people above you. This created huge problems when trying to go to sleep early and get a good night of sleep. The room itself was a complete suite and was close to food locations and the Prometric testing site.
Business response:
Dear Elise, Thank you for reviewing your stay with us. The situation you described regarding the noise disturbances you experienced is disappointing. We are very sorry you could not have a quiet and relaxing stay. Please know for a future visit that our front desk is always available to help make the most of your stay. Thank you for appreciating our convenient location and room. We look forward to seeing you again for a much-improved stay. Sincerely, Hotel Management
I wouldn’t stay again BED WAS VERYYY UNCOMFORTABLE And kept hearing noise that woke me and my wife up all through the night The rooms was clean, big and the shower was amazing.
Business response:
Dear Danielle, Thank you for staying with us and reviewing your experience. We are delighted you loved our clean and spacious suite and the shower. However, we apologize for the issues you had with the comfort of your bedding and the noise disturbance that disrupted your stay. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please be assured we will address this with the concerned for improvement, and we hope you give us another opportunity to meet ... read more
Disappointing Too expensive for not even having a real breakfast. The front desk people were amazing! Very helpful and attentive! Especially nick, I think, he was great!!
Business response:
Dear Cooper, Thank you for taking the time to share about your stay. While we are glad you were impressed with our warm hospitality, we are sorry we missed meeting all your expectations. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. Thank you for your constructive comments as we strive daily to improve our guest services. Please come back and see us again. Sincerely, Ho... read more
If you like prisons, this place is for you. You even get to pay! Overpriced/Under delivered. no insulation. I could hear everything on my floor, a floor up, and the floor below. a/c set at 76 and highly humid. on an 80 degree day took 6 hours to drop to 74 then and 3 to 72… when it was 72 outside and shade closed. finally hit 70 12 hours in. advertises breakfast but consists of a muffin, oatmeal, and coffee. no one around to ask questions. no proper outdoor or indoor work area. it’s called extended stay yet felt more like a ... read more
Business response:
Dear Edward, We are very disappointed that we did not meet your expectations during your visit. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you on a future stay. We are positive you will leave with a more favorable impression. Sincerely, Hotel Management
Bad
Fair
Will not stay here again our room was at the end of the hallway next to the stairs. We heard people stomping up the stairs all night. It was not very restful. quiet location
Disappointing
Frequently asked questions about Extended Stay America Premier Suites - Augusta
How is Extended Stay America Premier Suites - Augusta rated?
Extended Stay America Premier Suites - Augusta has a 4.2 star rating with 973 reviews.
When is Extended Stay America Premier Suites - Augusta open?
Extended Stay America Premier Suites - Augusta is open now. It will close tomorrow at 12:00 a.m.