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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like a wet dog Got there and front desk people didnt acknowledge us just kept talking about their personal time off while we were waiting and standing there. Cleaning lady left 2 toilet plungers in hallway! So disgusting. No bathroom to use in lobby, our room smelled like wet dog. Never staying here again. Do yourself a favor a book ANYWHERE ELSE
Business response:
Dear Guest, Thank you for staying with us and sharing your review. We sincerely apologize for failing to leave a better impression on this visit. We follow the most rigorous industry standards regarding our suites' cleanliness and strive to deliver the highest level of hospitality; therefore, we will review your concerns with our team to ensure such matters are not repeated. We value guest feedback as we continually seek to grow and improve our guest satisfaction, and we appreciate you sharing your insights on where we need ... read more
No pool dirty kitchen area too many pets and breakfast was not a breakfast and very misleading
Business response:
Dear Ferrien, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Si... read more
Both rooms we had were dirty, the cleaning crew is obviously not cleaning well. The beds were all filthy as were the floors. Staff was decent, some were helpful some had attitudes.
Business response:
Dear Michael, Thank you for taking the time to review your stay with us. We are disappointed to hear about the service and cleanliness oversights you experienced, and we will address this immediately. Our staff's top priority is to provide a clean environment and outstanding hospitality for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you de... read more
Different Decision Next Time Team members not overly friendly. Room was very sterile. Clean, but not comfortable. Not ideal for family. Soap was sandpaper, I had to trade towels to get more towels. Continental breakfast consisted of wet eggs and a poor selection. Although, coffee was good.
Business response:
Dear George, Thank you for choosing us and sharing your comments about the coffee. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to ho... read more
There were 4 of us staying. We booked that hotel specifically for the two queen bed beds and sofa bed suite, even though it is not in a good part of Austin. We booked a suite with two queen beds and a double sofa bed online. We have an autistic son that does not sleep well with other people. We had 42 hours of traveling, got to the hotel past midnight dog tired, and got up to our room to find only 2 queen beds and no sofa bed. We went back down to the front desk to try to resolve the issue, but the staff at the front desk co... read more
Business response:
Dear Daniel, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we do not have the room available. We understand your frustration and regret disappointing you. Further, we are sorry that our front desk team was unable to resolve your concerns to your satisfaction. Every member is committed to ensuring our guests have an excellent stay, but we regret this was not your experience. Please return; we hope to serve you and your family... read more
The toilet was clogged and there was no one to fix it nor did they have another room, they were out of everything. It was a busy weekend to be fair
Business response:
Dear Micky, Thank you for reviewing your time with us. We regret the room condition was not up to our standard and for your disappointment with the issue in your suite's bathroom. We will address this with our housekeeping team to ensure everything is in order. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
You Really Don’t Want to Stay There Surly clerk, no airport shuttle, no restaurant and no place to eat within easy walking distance. And no one at the desk to check us out in the morning.
Business response:
Dear David, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
The hotel and property was well maintained I have not complaints about the hotel, but the staff that works there is very rude and unprofessional. My wife was told to get out the room because we didn’t have a reservation after having already checked in. I asked to speak with someone and the front desk staff didn’t want to speak with me, hanged the phone and told me they were going to call the police if I didn’t leave the room, I have to go to the front desk and confront the staff and make them apologize for their rudeness and... read more
Business response:
Dear Darwin, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for not meeting your expectations. Our concerned team is looking into this to prevent similar issues from occurring in the future. Considering our up-to-date rooms and hotels, we hope you choose to stay with us again when your travels bring you and your wife back to the area so we can ensure your next stay is the outstanding one you deserve.... read more
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 3.8 star rating with 1,129 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.