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Extended Stay America Premier Suites - Austin - Kyle
- Hotels
- Kyle, TX
About this business
Location details
5887 Kyle Pkwy, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nice and affordable
Business response:
Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you found our hotel nice and affordable. Providing comfortable accommodations at a great value is always our goal, and it’s wonderful to know that our efforts made a positive impression on your stay. Your kind words motivate our team to continue delivering excellent service and maintaining high standards throughout the property. We truly appreciate your support and look forward to having the pleasure of serving you again at Extended Stay America f... read more
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Room interior very noisy from fridge and ac unit...
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re sorry to hear that your stay was disturbed by sound from the in-room equipment. Our maintenance team will be notified to inspect and ensure everything operates efficiently. We appreciate you bringing this to our attention and hope to provide a more restful experience on your next visit. Sincerely, Hotel Management
Short stay but nice We only stayed over night after the COTA F1 race. The reception was friendly and the hotel was very clean and smelled pleasant. The complimentary breakfast snacks were a bit lacking but all in all a good experience.
Business response:
Dear Angela, We are glad to hear that you enjoyed your stay, especially after a busy day. It is great to know that our team made you feel welcome and that the cleanliness and atmosphere of the hotel met your expectations. We appreciate your feedback regarding the breakfast offerings and will take it into consideration. Thank you for choosing Extended Stay America, and we hope to host you again for another enjoyable visit. Sincerely, Hotel Management
Room - Floors were not very clean. Breakfast wasn’t very good. There was not much of a selection of food items. Hallways needed to be vacuumed and elevator floor had trash on it.
Business response:
Dear Sharon, Thank you for sharing your feedback. We sincerely apologize for the cleanliness and breakfast concerns you experienced during your stay. Your comments about the floors, hallways, and food selection have been shared with our housekeeping and culinary teams for immediate attention. We understand how these details can affect your comfort, and we regret that we did not meet your expectations. Please know that we are dedicated to improving our services and ensuring a more enjoyable experience for all our guests. We h... read more
Friendly staff and it’s a new hotel. Just need to work on breakfast options.
N/A
Business response:
Dear jose, Thank you for taking the time to share your feedback. While you did not provide specific comments, we truly appreciate your visit and hope that your stay met your expectations in terms of comfort and service. Our team continuously strives to provide a welcoming, clean, and enjoyable environment for all our guests, and your experience is important to us. We look forward to the opportunity to host you again and ensure an even more satisfying and pleasant stay in the future. Sincerely, Hotel Management
Excellent
The staff was very friendly and helpful. The hotel was immaculate.
Business response:
Dear Veronica, Thank you for your wonderful review and for recognizing our team’s dedication to exceptional service. We are thrilled to know that you found our staff friendly and helpful, and that the cleanliness of the hotel met your expectations. Providing a spotless and welcoming environment is one of our top priorities, and your feedback reaffirms our commitment to excellence. It was a pleasure having you as our guest, and we truly appreciate your kind words. We look forward to welcoming you back soon for another enjoyab... read more
Frequently asked questions about Extended Stay America Premier Suites - Austin - Kyle
How is Extended Stay America Premier Suites - Austin - Kyle rated?
Extended Stay America Premier Suites - Austin - Kyle has a 4.2 star rating with 134 reviews.
When is Extended Stay America Premier Suites - Austin - Kyle open?
Extended Stay America Premier Suites - Austin - Kyle is closed now. It will open at 9:00 a.m.