Extended Stay America Premier Suites - Bluffton - Hilton Head

Anonymous 

on Expedia

a year ago

Bathroom was dirty. Service was not good 😐 Breakfast poor 

Anonymous 

on Expedia

a year ago

They Gave My Room Away I worked all day and arrived after midnight at the hotel. They told me that they cannot check me in after midnight even though I had a reservation. They had given my room away and I had to find another hotel. I would never try and stay here again. 

Vasile 

on Expedia

a year ago

By far the most challenging experience. I have an autistic daughter who was a bit rowdy. I was asked to change my room at midnight that night to a new floor. The floor that the host moved me to had a plugged drain in the bath tub. The CSR assured me that I someone would be looking at it but to my dismay that did not happen. I was told later that night that there was not a maintenance person on staff that late and I would need to move to another room. I chose to wait until the next day. Long story short, I was forced to bathe... read more

Jeanne 

on Expedia

a year ago

not happy no front desk-bathroom locked in lobby and i bathroom was not working 

Leigh 

on Expedia

a year ago

Poor experience and poor management Terrible experience. Paid more than $500 for three night stay. Included to go ‘breakfast’ were packets of grits, lukewarm coffee and nothing else. Pathetic. Mentioned this to reception, who sympathized and said they weren’t delivered usual breakfast food. She said manager would call us about possible compensation. No call. Very basic accommodations 

George 

on Expedia

a year ago

Lots of families cooking fire alarm went off, we had to leave and stand outside for a while 

Jennifer 

on Expedia

a year ago

The first room we were sent to was already occupied. The second room had not been cleaned. The third room had a very strong pot odor.