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Extended Stay America Premier Suites - Boise - Meridian
- Hotels
- Meridian, ID
About this business
Location details
3437 East Pine Avenue, Meridian, ID, 83642, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was horrible. Basically plywood covered in a sheet.
Business response:
Dear Ann, Thank you for taking the time to compose a review of your recent stay. Our utmost priority is to ensure the comfort of our guests. We regret any dissatisfaction regarding our bedding and will promptly address this matter. Your feedback is greatly appreciated. It was a pleasure to have you as our guest, and we eagerly anticipate your future visits.Sincerely,Hotel Management
It sounded like there was wind tunnel in my room. Worst nights sleep ever. RM 314, please take a look.
Business response:
Dear Jennifer Jones, We sincerely apologize for the inconvenience and sleep disruption caused by the noise in your room. Your feedback is crucial, and we appreciate you bringing this to our attention. Rest assured, we will thoroughly assess the situation and consider your comments for future enhancements. Thank you for your understanding, and we hope you'll grant us another opportunity to provide a more comfortable and peaceful stay in the future.Sincerely,Hotel Management
the free breakfast was only cold food items.
Business response:
Dear SHANE, Thank you for sharing your feedback. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast selection. Your input helps us to enhance our offerings. We hope to serve you better in the future and provide a more satisfying experience during your next visit.Sincerely,Hotel Management
The hotel is newer and clean. The beds are reasonably comfortable. My problem was when i checked in and was told it was $25 per night for a pet. That is not what expedia says. I pointed this out to the staff at check in and he said he was going to charge me $25 per night but acknowledged that is not what expedia showed and said he would talk to his manager and he them get in touch with me. Two nights later I checked out without hearing anything from anyone about the pet fee. Also it says it is breakfast included which is tec... read more
Business response:
Dear Steven, We sincerely apologize for any confusion regarding the pet fee discrepancy and the lack of communication during your stay. Please know that pet charges are mentioned on Expedia, and we strive to be transparent about our policies. Your feedback is invaluable, and we will address this issue with our team to ensure better communication in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Hotel Management
Bad front desk reception.
Business response:
Dear Sridevi,Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel M... read more
Do not stay there!!!! My interaction with the young woman And the manager...without having to write pages upon pages of what happened, are the absolute worst as they come!!! I should have gone with my instincts not to stay there, when I drove into the parking lot and there were hardly any cars parked in their parking lot. At 5:00 pm? Red flag. That one decision in not leaving...made my stay a living hell!!! And yes, I plan on writing to the headquarters of this company. No guests should be treated this way...ever. And I will... read more
Business response:
I'm very sorry that there were issues with the blinds in the requested room. Had we another room that had what was requested, we would have been happy to accommodate you. I am sorry that we were not the hotel for your needs and hope that your time in Meridian was a good visit.
Apparently one employee had a problem with us. Whilst were heading out for the day we were carrying a large bag. A very nice employee said thank you for staying with us and we replied that we were coming back and not checking out. Then a different employee said with a nasty attitude under her breath, " Yeah I bet you will". I was shocked. Now in hindsight we think that maybe that employee thought we had helped ourselves to more than we should have at the complimentary Grab n Go so called "breakfast"? Or, she didn"t like the ... read more
Business response:
I am so sorry. I am shocked and deeply saddened that one of our employees said something such as this. I know that it was immediately brought to my attention, and I attempted to reach out, we must have put the phone number in the reservation incorrectly. While I'm sure that you are aware that is unacceptable behavior, I'd like more information so that I can take action with said employee.
Poor check in. Arrived to hotel at 10pm. Waited 1.5 hrs to check in. We were tired from traveling. This was unacceptable.
Business response:
Thank you for the feedback. We are so sorry that we were unprepared and thank you for your patience and consideration. We wish you safe travels.
Frequently asked questions about Extended Stay America Premier Suites - Boise - Meridian
How is Extended Stay America Premier Suites - Boise - Meridian rated?
Extended Stay America Premier Suites - Boise - Meridian has a 3.8 star rating with 766 reviews.
When is Extended Stay America Premier Suites - Boise - Meridian open?
Extended Stay America Premier Suites - Boise - Meridian is open now. It will close tomorrow at 12:00 a.m.