Extended Stay America Premier Suites - Boise - Meridian

Business response:

Michelle, we value your feedback and appreciate your preference for a warm breakfast. We're reviewing dining options to enhance guests' experiences. We hope you will consider staying with us at Extended Stay America Premier Suites - Boise - Meridian again and enjoy any improvements we may have made. 

Business response:

Rebecca, we appreciate your feedback and regret hearing about the disappointing breakfast experience. We strive to provide a variety of nutrition options for our guests, and we apologize if this was not your experience. It’s not typical of our standards, and we’ve taken note of your insight on areas for improvement. Your satisfaction is important to us, and we hope to have another opportunity to better meet your expectations in the future. 

Business response:

We appreciate your feedback, Shawn.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. 

Business response:

Rosa, we appreciate your feedback. It's unfortunate to learn about the cleanliness issue in your bathroom. We strive to maintain a high standard in all areas, and your notes will certainly assist us in achieving this. Despite this instance, we hope your overall experience at Extended Stay America Premier Suites - Boise - Meridian was satisfactory. 

Business response:

Olga, it's regrettable to hear that your recent stay didn't meet your expectations. We want all of our guests to have a comfortable environment and it sounds like there were some areas where we fell below this standard. We take these matters seriously. Please rest assured that we're addressing your comments with our team so that we can continue to improve. 

Business response:

Jan, it seems your experience was not fully satisfactory. We value all feedback and invite you to come forward with specifics so we can make improvements and better cater to our guests' needs in the future. 

Business response:

Aaron, we're truly upset to hear about your uncomfortable experience. Rest assured, the comfort of our guests is paramount and we have procedures in place to address concerns such as your experience with the bed. We hope to have the opportunity to better your experience in the future, should you decide to return. 

Business response:

Larry, we appreciate your kind words about our team members. We're saddened to hear that the elevator situation during your stay posed a challenge for you. While we're glad our team offered an alternative accommodation solution, we understand that relocating can seem inconvenient. We remain dedicated to improving the standards of our amenities to ensure such instances don't arise in the future. We hope for a chance to make up for this in your future travels. 

Business response:

Dear Tera, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet all of your expectations. Please be assured that we will address the issues you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management