Extended Stay America Premier Suites - Boise - Meridian

Business response:

Dear Sara, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management 

Business response:

Jon-Paul, we're glad to know you appreciated most aspects of your visit at Extended Stay America Premier Suites - Boise - Meridian. We've noted your perspective on our breakfast offering and will ensure your comment gets the attention it deserves for potential improvements. Thanks for sharing your review! 

Business response:

Dear Mark, Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed to learn about your experience and apologize for the inconvenience caused.Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope to serve you in the future and provide you with a pleasant experience.Sincerely,Hotel Management 

Business response:

Mary, while it's disappointing to see your rating, we're missing some details about what precisely may have caused it. We appreciate all sorts of feedback as it allows us to better understand our guests' needs and to make necessary improvements. Should you wish to share more about your experience, we're here to listen. 

Business response:

Sheldon, we deeply regret reading about your and your family's experience and apologize for any discomfort experienced. It's unsettling to hear you had challenges related to the room and the subsequent service from our colleagues at the front desk. Please be assured that all guest feedback is seriously taken into consideration, and this will be addressed to avoid such instances in the future. We hope for an opportunity to regain your trust and deliver the pleasant and convenient stay you expect and deserve. 

Business response:

Dear Tom, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management 

Business response:

Dear Doug, We appreciate your feedback and are pleased to know that you enjoyed the surrounding area. We look forward to welcoming you back for a more enjoyable stay.Sincerely,Hotel Management 

Business response:

Jodi, we are genuinely concerned to read about your recent experience. Regretfully, it appears we did not meet your expectations. No guest should ever feel this way leaving our property. Your feedback is essential and will help us improve our guest experience moving forward. We hope you'll consider giving us another chance to turn your experience around in the future. 

Business response:

We appreciate the feedback, Anthony.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.