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Extended Stay America Premier Suites - Boise - Meridian
- Hotels
- Meridian, ID
About this business
Location details
3437 East Pine Avenue, Meridian, ID, 83642, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were wanting a 2 bed which we were charged for From Expedia.When we got to the hotel they advised us they over booked and didnt have 2 beds so they upgraded us to a 1 King. Which isnt what we wanted we needed 2 beds. Extend stay said they only charged us less then Expedia and not sure why they are charging extra .When I called Expedia back to refund the money they said they couldn't refund it back and now we are out of that money. Will never book thru Expedia again.
Business response:
Dear Shannon, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
I called right after making my reservation to make sure my rooms we’re together and they said they were just a few doors down and when I showed up I had one on level 1 and one on level 4
Business response:
Dear Brandi, Thank you for providing candid feedback about your stay. We apologize for the issue with the rooms you were assigned and the inconvenience this caused you. Our goal is to provide exceptional service to our guests; therefore, we are truly sorry this was not your experience. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management
Slamma-jamma We ended up leaving at 6am. The place was ok but the guests were 100% men who were in town to do construction jobs - lots of dudes lurking around the parking lot smoking. Our room was at the end of the hall and the outside door slammed every time it closed, and with dozens of smokers going in and out continuously we got very little sleep.
Business response:
Dear Guest, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Your feedback allows us the opportunity to improve our guest experience continuously. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.S... read more
Beds uncomfortable, breakfast isnt a breakfast, ammenities not great. Room doors slam shut so get woke up all nightlong. Hear people going up and down stairs, car alarms go off, various light disturb sleep and tv turns on snd plays at full volume while out of room. Not worth the money!
Business response:
Dear Tonya A, We're truly sorry to learn about your frustrating experience during your recent stay with us. Please accept our apologies for not meeting your expectations in the areas you outlined. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we regret that we could not make that happen for you. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience ... read more
Poor service
Business response:
Dear Logan, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to regain your trust and provide you with the superior experience that you deserve.Sincerely,Hotel Management
Business response:
, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to regain your trust and provide you with the superior experience that you deserve.Sincerely,Hotel Managemen
Business response:
Dear Ana,I am sorry that we were unable to accommodate your reservation for the 2 Queen beds as we were sold out that weekend. We pride ourselves with striving to meet each and every guests expectations. We do hope that you will visit us again in the future allowing us the opportunity to show you a home away from home.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Boise - Meridian
How is Extended Stay America Premier Suites - Boise - Meridian rated?
Extended Stay America Premier Suites - Boise - Meridian has a 3.8 star rating with 766 reviews.
When is Extended Stay America Premier Suites - Boise - Meridian open?
Extended Stay America Premier Suites - Boise - Meridian is open now. It will close tomorrow at 12:00 a.m.