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Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
- Hotels
- Charlotte, NC
About this business
Location details
8405 Pineville - Matthews Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Never again Only bare essentials. in the room no cream rinse no hair dryer, two towels one wash cloths and one shampoo. Breakfast bar consisted of package breakfast bars and package oatmeal. That’s it. Horrible! clean
Business response:
Dear karen, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Very Poor Room was dirty and ac didn’t work Staff was nice
Business response:
Dear Lisa, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. That said, we are glad our staff's customer service met your expectations and hope to prove ourselves again as your trusted hotel in the city. Sincerely, Hotel Management
Never again would I stay here. The entire place smelled like weed the hallways were actually full of not just the smell but the smoke as well. There were people fighting in the middle of the night so loud banging doors screaming in the hallway. there were pubic hairs covering the sheets. the mattress protector was never cleaned because there was a stain that was on the cover and mattress. I had to go and buy my own bedding. It just didn’t feel safe at all. I liked the hardwood floors because I was able to clean them myself a... read more
Business response:
Thank you for reviewing your stay with us. We are sorry for the smoke smell you experienced while you were here. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We also apologize for the noise disturbance you had from the other guests on the property. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. It is disappointing to learn ab... read more
DONT STAY HERE people across the hall smoking weed so much it was coming under our door. We had to wet a towel and stuff it under the door. My daughter tried to go get something out of the car and she couldn’t get by because the people across the hall had a Rocwilder on a chain in the hall with 3 girls 2 guys making a music video. This is the honest to God truth. We checked in around 12-1am. We were out by 9am. It was not safe so I stayed awake from driving 8 hours and kept my gun on me. They were all online showing people h... read more
Business response:
Jocelyn, we are extremely concerned about the situations you have described with the other guests staying at our property. We can completely understand the impact this had on you and your family, and we offer our apologies if we did not respond appropriately to these circumstances. Kindly allow us some time to further discuss this matter with the respective individuals, as we will attempt to avoid such occurrences. Your patience and understanding is much appreciated. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
How is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. rated?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. has a 4.1 star rating with 1,222 reviews.
When is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. open?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. is open now. It will close tomorrow at 12:00 a.m.