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Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
- Hotels
- Charlotte, NC
About this business
Location details
8405 Pineville - Matthews Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair
Deben renovar Conocimos el hotel un día antes y el trato de la administradora fue horrible, estabamos en el lobby sentados reservando y nos estaba hechando, le enseñamos la reserva y su actitud no era amable. Te espantaba. Llegamos 45 min antes del check in tuvimos que esperar, no hubo cortesía de nada pese a estar con maletas y niños. Entramos a la habitación, el olor era raro, encontramos basura y una sábana en el sofá cama El sofá cama horrible, manchado, desgastado, sientes todos los resortes Los televisores están oscuro... read more
Business response:
Dear Juez, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
Bad
Would like a refund after I didn’t stay Broken tv’s in the room I didn’t stay
Business response:
Dear Michael, Our goal is to ensure that all of our customers receive the highest level of service, and we regret that we did not meet your expectations in this instance. We sincerely apologize for the inconvenience caused by the non-functional television in your room. We take your concerns seriously and will address them effectively. Please reach out to the hotel directly for any further assistance you need. We value your business and hope to welcome you back soon. Sincerely, Hotel Management
I stayed in a king studio suite. There were large water bugs in our room. Every towel had someone else’s hair in it. The Room was filthy. Close to everything.
Business response:
Dear S. P., We are grateful for having you as our guest and appreciate your positive feedback about our convenient location. However, we apologize that the room was not up to our usual standards of cleanliness and comfort. We take these issues seriously and will work with our pest control provider and housekeeping department to prevent future problems. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us. Thank you for your time and consideration. Sincerely, H... read more
Very Poor
Fair The price for having our pets stay with us was far too high. From loud yawning next door to someone holding a clogging festival above us each night, sound-proofing efforts need to be looked into if you’re going to charge as much as you do. The location was right down the street from work.
Business response:
Dear Brent, Thank you for staying with us and providing feedback. It is good that you were pleased with our staff and enjoyed our location. However, we are sorry for the concerns that disturbed you during your time with us. Thank you for bringing this to our attention, and it will be addressed promptly by our concerned team. Please allow us to improve this on your next visit. Sincerely, Hotel Management
Bad Pretty much everything else My company
Business response:
Dear Sarah, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Our front desk team can always help you with the most comfortable stay. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
Bad
Frequently asked questions about Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
How is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. rated?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. has a 4.1 star rating with 1,222 reviews.
When is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. open?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. is open now. It will close tomorrow at 12:00 a.m.