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Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
- Hotels
- Charlotte, NC
About this business
Location details
8405 Pineville - Matthews Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never will i recommend anyone to stay at the hotel bed was low & i explained to staff her attitude was horrible terrible customer service
Business response:
Dear Guest, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you once more for your review ... read more
Disappointing
Bad
Fair The room need to be cleaned up better The couch had some gross stains on it so we didn’t use the couch at all This Extended stay used to be a lot more up to par. They could clean better. Yeah most likely won’t stay again but Jose had great customer service. You don’t get that a lot these days. I’m
Business response:
Dear Trella, Thank you for being our guest. We appreciate your compliments for our associate Jose for the outstanding customer care work he offered you. However, we apologize that our housekeeping staff overlooked some areas in your room preparations which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to ensuring this does not happen again. We are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely... read more
Bad
Disappointing
Disappointing
it was okay. hall had a smell. bathroom wasn’t really clean. bed was uncomfortable and it was hot and we had the air on 60
Business response:
Dear Lakhandra, Thank you for choosing us. We are glad you had an overall satisfactory stay. However, we are sorry for the inconvenience caused to you in your room. Your feedback is important to us and is shared with our housekeeping and maintenance team to review and fix. Also, our front desk team is available round the clock to help you; never hesitate to ask them. Everything we do aims to provide you with an excellent hotel experience and we hope to prove it to you on a future stay. Sincerely, Hotel Management
Poor For $300/night it was disappointing... the shower was filthy and there were no extra sheets or blankets to use on the sleeper sofa
Business response:
Dear Deirdre, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. Please stay with us again to show you the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
How is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. rated?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. has a 4.1 star rating with 1,222 reviews.
When is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. open?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. is open now. It will close tomorrow at 12:00 a.m.