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Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
- Hotels
- Charlotte, NC
About this business
Location details
8405 Pineville - Matthews Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible That they require a $150 dollar deposit but don’t say it on booking.com The room was nice
Business response:
Dear Jaylen, We apologize for any inconvenience caused by the unexpected deposit requirement. Ensuring transparency in our policies is essential to us, and we try our best to have all this information posted on our website so guests are fully informed and aware of any deposit requirementsbefore making their reservation and uponarrival. We understand the frustration this may have caused. We will strive to communicate better going forward. In the future please don't hesitate to reach out to our team for any assistance. Thank y... read more
Would not stay again due to staff and deposit. Was charged $150 for a security deposit I was unaware of until I arrived to check in. This info was not provided under important information for the hotel on Booking. Unprofessional, unfriendly and unhelpful staff. Very nice king suite.
Business response:
Dear Melissa, Thank you for taking the time to write a review of yourstay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a betterstayin the future. Sincerely, Hotel Management
It served it’s purpose but never again Leather chairs were old &’ ripping, saw a roach in the bathroom The location
Business response:
Dear moss, It is disappointing to know about your experience, as we take pride in providing outstanding hospitality and comfortable accommodations. We have shared your comments with our staff to ensure our focus remains on exceptional service to every guest. While we review the situation, please accept our apologies for the trouble you had due to this. Our entire team would love you to experience our hotel the way you should have on this visit. Thanks again for being our guest and sharing your feedback about the location you... read more
Was never told about the security deposit and when booking called to let them know it wasn’t on the site for the propert They lied to me over the phone and the guy at the front desk tried to gaslight me to thinking I was crazy Nothing
Business response:
Dear Genequa, Thank you for taking the time to write a review of yourstay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a betterstayin the future. Sincerely, Hotel Management
Fair
Refused to accommodate Everything Refused to refund and did not inform of new deposit policy and it was not listed on booking either so we had no place to stay
Business response:
Dear Sarah, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent booking. Our team strives to provide clear communication and exceptional service, and we apologize for falling short in this instance. If your reservation was made through a third-party booking website, we advise you to reach out to them so that they can assist you better with your refund. Our team is also available if you need further assistance. Please don't hesitate to reach out to us di... read more
Terrible customer Terrible customer service. Nothing at all.
Business response:
Dear Wilbert, Thank you for taking the time to share your experience. We're sorry you encountered issues with customer service during your stay. Providing exceptional service is a priority for us, and we apologize if we fell short of your expectations. Your feedback is valuable, and we'll use it to address areas where we can improve. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Poor There was no manager or supervisor on duty. I was charged a deposit for room when I arrived, when told there is no deposit for rooms last week. yt?
Business response:
Dear Brittany, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
Bugs dirty and need to be upgraded for the price of the night Old and dirty Close to everythg
Business response:
Dear Taylor, Thank you for your feedback. We apologize for the unsatisfactory experience you had during your stay. Your feedback is invaluable, and we take it seriously. Rest assured, we're addressing the issues you encountered promptly to ensure a more pleasant stay for our future guests. While we're pleased to hear you found our location convenient, we regret any inconvenience caused by cleanliness or maintenance issues. We're committed to ongoing improvements, and your feedback helps guide our efforts. Please accept our s... read more
Frequently asked questions about Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
How is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. rated?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. has a 4.1 star rating with 1,222 reviews.
When is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. open?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. is open now. It will close tomorrow at 12:00 a.m.