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Extended Stay America Premier Suites Charlottesville
- Other
- Charlottesville, VA
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Location details
3400 Berkmar Drive, Charlottesville, VA, 22901, United States
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Room floor was dirty sticky lumps of ketchup on floor, moved chair to eat with wife at counter the amount of garbage under chair was disgusting, very basic internet if you want better you pay a 1.99 for an hour really!! Brefast was a joke stale muffins, hard boild eggs ,yougartand quaker instant oats didnt see hotwater
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guests' comments and opinions. We are sorry to read that you had several issues during your stay, and we are grateful for your patience. Our front desk team is always here to assist you. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Kept fan on for circulation but air coming out was cool, tough for a chilly night.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for taking a moment to share your thoughts. While we’re glad to hear your visit was generally positive, we understand how uncomfortable it can be when the room temperature isn’t ideal, especially on a cooler night. Your feedback regarding air circulation has been noted, and our maintenance team will take a closer look. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience. Sincerely, Hotel Management
We definitely would not return. There was a total mixup about our reservation, even though we called in advance to make sure that didn’t happen. The elevator broke when we were there. We didn’t bother to eat anything that they called breakfast. There is no service beyond the front desk. If you want clean towels or toilet paper, you have to bring the old towels down and get yourself and get the toilet paper yourself. The kitchen had no supplies at all, not even cups. I’m a travel agent and I wouldn’t send anyone there.
Business response:
Dear Guest, We’re truly sorry for the disappointing experience you described. We regret the confusion surrounding your reservation and the inconvenience caused by the elevator issue during your stay. It’s also disheartening to hear that our breakfast and service setup did not meet your expectations, and we understand how frustrating it must have been to find limited in-room amenities. Your feedback has been shared with our leadership team to help improve future guest experiences. We hope you will consider giving us another o... read more
This is a guest inconvenience, not guest convenience hotel. No change for vending machines. Weird policy on not providing receipt on checkout. Not oriented towards guests.
Business response:
Dear Guest, We’re sorry to hear that certain policies and amenities left you feeling inconvenienced during your visit. We understand how important convenience and transparency are to our guests, and we regret any frustration this caused. Your feedback has been noted and will be reviewed with our team as we look for ways to enhance communication and guest satisfaction. We hope you will consider giving us another chance to offer a smoother, more accommodating experience. Sincerely, Hotel Management
The hotel is new so at first glance it looks OK however the floor was absolutely filthy. Housekeeping has been mopping over the dirt with soapy water and it was a sticky mess. We booked third party and it was late so decide to stay the night. My husband mopped the floor 3-4 times before it stopped foaming up and the towel was muddy. We wiped down everything even if it looked clean with antibacterial wipes. He even found someone’s contacts dried and stuck on the bedside table. Ewww! I went out to my car to get some things and... read more
Business response:
Dear Melody, We sincerely apologize for the disappointing experience you encountered during your visit. It is very concerning to hear about the condition of the room surfaces and appliances, as well as the cleanliness of the floors, and we regret that this impacted your comfort. Your comments have been shared with our housekeeping team to help improve cleanliness and overall property standards. On a positive note, we are glad to hear that the night clerk provided helpful service during your time with us. We hope you will all... read more
Poor breakfast selection
Business response:
Dear Kimberly and Brian, Thank you for choosing Extended Stay America. It's great that you had a good time overall. However, we are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you t... read more
This is an “ok” place. Breakfast is borderline terrible. Every is packaged in plastic. No tables, but a counter. Room had a chemical smell. Window doesn’t open. Everything room was somewhat cheap. Ok bed. I paid over 350 for two nights, and that’s too high, imo, for what we got. Nice staff.
Business response:
Dear Leslie, Thank you for taking the time to share your experience with us. We’re sorry that some aspects of your visit, including our complimentary grab-and-go breakfast selection and in-room atmosphere, did not meet your expectations. We understand your concerns regarding the overall value and will review your feedback with our team to explore areas for improvement. We do appreciate your kind mention of our staff and hope you’ll consider returning for a more satisfying stay in the future. Sincerely, Hotel Management
The hotel has been open 5 months but hasn't fully equipped rooms. Decor is industrial stark, with cheap furnishings and no carpet. No grab bar in the shower and no hair dryer. Small soap and shampoo, no conditioner. No ice maker, no dishes or other kitchen items. Only mirror is in bathroom.
Business response:
Dear Ted, Thank you for taking the time to share your feedback with us. We are sorry your room did not include all the amenities you were hoping for. As an extended-stay property focused on guests staying seven nights or more, we provide essentials such as a comfortable in-suite environment, a fully equipped kitchen, and a grab-and-go breakfast to make you feel at home. Hairdryers and certain toiletries are also available at the front desk, and our team is always happy to assist with special requests to help make your stay m... read more
Frequently asked questions about Extended Stay America Premier Suites Charlottesville
How is Extended Stay America Premier Suites Charlottesville rated?
Extended Stay America Premier Suites Charlottesville has a 4.3 star rating with 476 reviews.
When is Extended Stay America Premier Suites Charlottesville open?
Extended Stay America Premier Suites Charlottesville is open now. It is open 24/7.