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Extended Stay America Premier Suites Charlottesville
- Other
- Charlottesville, VA
About this business
Location details
3400 Berkmar Drive, Charlottesville, VA, 22901, United States
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Rude staff. Leaky shower
Business response:
Dear Ralph, We’re very sorry to read your comments regarding your time with us, as this falls far short of the experience we strive to provide. We regret that the behavior of our staff and the leaky shower impacted your stay, and your feedback has been shared with the appropriate teams to address these concerns and improve our services. There is nothing more important to us than ensuring that our guests have a comfortable and relaxing stay, and we’re sorry for failing to demonstrate this during your time with us. We hope you... read more
Business response:
Dear Natasha, I am truly sorry you didn't have a good experience with us. We strive to please, and accommodate all guest. We hope to earn your trust back! Kind Regards Hotel Management
You could hear water running and people walking in other rooms.
Business response:
Dear Robert, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see from your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience. Sinc... read more
Very limited on the amenities in the room, the walls were very thin could hear everything. Wi-Fi is very poor. I could not even watch your own Netflix when you logged in place was clean, but other than that, they need to be on their game.
Business response:
Dear David, Thank you for sharing your feedback with us. We’re glad the room met your cleanliness expectations. However, we sincerely apologize for the challenges you experienced with the amenities and Wi-Fi, and we have shared your comments with our team to help improve these services. Additionally, we regret the disturbance caused by thin walls and the noise from neighboring rooms. Your insights are valuable, and we hope future stays will provide a more comfortable and seamless experience. Sincerely, Hotel Management
Very clean, however the bed was not very comfortable, mattress was too firm and Queen bed is a little smaller than normal Queen. Kitchen had nothing in it? No silverware, or plates & cups of any kind. No closet, open area for garments only. Otherwise really nice accommodations.
Business response:
Dear Joyce, Thank you for taking the time to share your feedback with us. We sincerely apologize that the comfort of the bed did not meet your expectations, as we understand how important a good night’s rest is for our guests. We are also sorry to hear that the kitchen did not have the utensils and items you anticipated, and we will be reviewing our in-room amenities to see where improvements can be made. In addition, we regret that the lack of a full closet caused any inconvenience during your stay. It is great to know, how... read more
We loved everything about the hotel EXCEPT, when we were ready to check out (we're on the 4th floor) the elevator stopped working. When we called down to find out what was going on, they just said to go back to our room. We had to be somewhere else at a certain time, so we had to check out. Im 64 and my daughter has a bad back, but we had to drag our stuff down 4 flights of stairs, going up and down 4 times. When we went to check out, we saw two men- both employees of the hotel- just standing against a wall, doing nothing. C... read more
Too many words to express it all but they have to do better.
I would rate this property maybe one star I don’t think they ever vacuum their carpets or mop the floors
Frequently asked questions about Extended Stay America Premier Suites Charlottesville
How is Extended Stay America Premier Suites Charlottesville rated?
Extended Stay America Premier Suites Charlottesville has a 4.3 star rating with 476 reviews.
When is Extended Stay America Premier Suites Charlottesville open?
Extended Stay America Premier Suites Charlottesville is open now. It is open 24/7.