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Extended Stay America Premier Suites Charlottesville
- Other
- Charlottesville, VA
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Location details
3400 Berkmar Drive, Charlottesville, VA, 22901, United States
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The first time I stayed at this property I loved it. The staff were friendly, the room was clean, and I felt safe as a woman traveling alone for work. The second time I smelled pot and beer when I went to check-in, the woman working the desk called out two men who were coming in but didn’t seem to have reservations, and I worried about my car or room being broken into all night. That morning, I had a work call on Microsoft Teams, and the cleaning staff played music so loud that I had to keep my mic turned off through the cal... read more
Room was very clean and beds were very comfortable!! And big room! My only complaints are there was no soap or shampoo for shower just 1 small soap at sink. And no mirror in room just bathroom mirror! Next we could not get tv to work, it would only stay on the food network! Breakfast is virtually nothing!! So don’t book this hotel hoping for breakfast in morning unless you want something small to grab and go.
The front desk guy is very rude , we are trying to checkin and got room in 4th floor with elevator not working . They told us that they can refund and we can go and fine another room. Very Rude!!! Never recommend to anyone!
The grab and go breakfast was not ideal.
Not giving it a 5 star review because there is too much VOC in the air. It needs clean airflow.
Bad service We had no internet or tv service for 5 out of 7 days we stayed and not even the manager would call me back or fix the situation
This property recently opened. Stayed due to good reviews. Room feels generic and empty. No hotel amenities except tiny, little circle bar of body soap. Has a full-size refrigerator, sink, microwave, and cooktop for being an extended stay, however common essentials that most other such hotels provide are not included. Very noisy AC. Due to being a very new building, the room has a very strong odor that can be bothersome for some.
Business response:
Dear Jeffrey, Thank you for taking the time to share your feedback. We appreciate your recognition of the features available in your room and are sorry to hear that other aspects did not meet your expectations. We understand the importance of comfort and convenience, and we regret any discomfort caused by noise or the appearance of the room. Your comments will be taken into consideration for improvement. We hope to welcome you again for a more satisfying experience in the future. Sincerely, Hotel Management
Not value for the price you pay
This was a very stripped down hotel. DO NOT be fooled by “breakfast included” at 8 am on a Sunday morning there were two packages of Quaker granola bars and coffee pots were empty. Vending machine for drinks was out of order as was the only ice machine in the hotel. Bare minimum comfort. Bed was a mattress on a frame with very flimsy bedding. No in room toiletries. Floors in room were filthy - like they were mopped with dirty water.
Business response:
Dear Guest, Thank you for sharing your experience. We truly regret that your visit did not meet expectations and apologize for the shortcomings you encountered. We understand how frustrating it can be when amenities fall short of what’s anticipated. Please know your feedback has been shared with our team to help guide improvements across several areas. We appreciate your honesty and hope you’ll consider giving us another opportunity to provide a more satisfying stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites Charlottesville
How is Extended Stay America Premier Suites Charlottesville rated?
Extended Stay America Premier Suites Charlottesville has a 4.3 star rating with 476 reviews.
When is Extended Stay America Premier Suites Charlottesville open?
Extended Stay America Premier Suites Charlottesville is open now. It is open 24/7.