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Extended Stay America Premier Suites Charlottesville
- Other
- Charlottesville, VA
About this business
Location details
3400 Berkmar Drive, Charlottesville, VA, 22901, United States
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It's always a smooth check-in when Cora is at the front desk her hospitality is why we enjoy coming back
Business response:
Dear Guest, We are so glad to hear that Cora’s friendly and professional approach continues to make your visits enjoyable. It’s always rewarding to know that our team creates a welcoming experience that keeps guests coming back. Thank you for your kind words and for choosing Extended Stay America—we look forward to providing you with another smooth and pleasant stay very soon! Sincerely, Hotel Management
Sean was amazing. Thank you so much for your assistant getting me in to my room as soon as it was available. Thank you for your empathy and your great welcoming personalty.
Business response:
Dear Guest, Thank you for sharing such kind words about Sean. We are glad the experience felt warm and accommodating from the start. At Extended Stay America, creating a welcoming environment is something we truly care about, and it's great to know that came through during your visit. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
Very nice staff. Very clean
Cora who checked us in was amazing her hospitality was on 100% we will definitely be back again
New and clean.. one word of advice is being that it’s new please make sure all appliances are plugged in …
Business response:
Dear Ellamae, It is great to hear you enjoyed the fresh and well-kept feel of the place! We appreciate your helpful feedback about the appliances—it is those small details that help us continue improving. Thank you for sharing your thoughts and for choosing Extended Stay America. We hope to have the opportunity to welcome you back soon for an even smoother experience. Sincerely, Hotel Management
Property was open for only about a week. Being that it was so new, everything was new and clean. Only wish they had better breakfast, which consisted of only coffee, prepacked muffins and hard boiled eggs, granola bars and packets of oat meal.
Business response:
Dear Guest, Thank you for your wonderful feedback and for being one of our first guests! We are glad you appreciated the fresh atmosphere and cleanliness throughout the property. We also appreciate your thoughts on the morning offerings—your input helps guide our improvements as we settle in. It was a pleasure having you with us, and we hope to welcome you back to Extended Stay America again soon for an even better stay. Sincerely, Hotel Management
The front desk associates could not have been nicer and it is much appreciated.
The check-in process was chaotic. They seemed understaffed and the front desk was so slow to do simple check-ins. Some rooms were ready, then they weren't. Other guests were frustrated with the check-in process as well. Overall, the room was clean and everything in the room was functional, which, considering the start of the stay, was a pleasant surprise!
Frequently asked questions about Extended Stay America Premier Suites Charlottesville
How is Extended Stay America Premier Suites Charlottesville rated?
Extended Stay America Premier Suites Charlottesville has a 4.3 star rating with 476 reviews.
When is Extended Stay America Premier Suites Charlottesville open?
Extended Stay America Premier Suites Charlottesville is open now. It is open 24/7.