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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the price was ok, for a one night stay. But as soon as we got settled, after a long day, a fire alarm went off and we had to evacuate for about 10 min. No one told us it was safe to return, people just started entering. The clerk, obviously new, was very unsure of the check in process, which took way too long. The breakfast, if you want to call it that, was a granola bar, and the coffee was lukewarm. The room would have been fine for just one person, but there were two of us, so there was no place for us both to sit. Also th... read more
Business response:
Dear Peter, Thank you for your feedback. We appreciate your comments about the pricing and the vinyl flooring. We apologize for the inconvenience caused by the fire alarm and the delay during check-in. We understand the importance of having a smooth and comfortable stay and will address the issues you've raised regarding room amenities and breakfast options. Your input helps us improve our services, and we hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
I never received my deposit back for my stay. I did nothing wrong with that room to not have it returned. It's been a full week. If they were just going to keep it don't say it's a deposit and add it to the cost of the room.
Business response:
Dear Jason, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Very nice accommodations for the price! My room had a couple slight maintenance issues but nothing that made it unbearable. The property could stand a bit of updating in terms of paint and scratched door repair but still very nice overall.
Business response:
Dear Yolanda, Thank you for your feedback. We're glad you found the accommodations to be a good value and enjoyed your stay overall. We appreciate your observations about maintenance and updates and will use your comments to guide our improvements. We hope to have the opportunity to welcome you back and provide an even better experienceSincerely,Hotel Management
Good service
Business response:
Thank you for your feedback
Nice room, no sheets for the sofa bed, 5 occupants- 4 towels, no coffee maker, unexpectedly no silverware or cups, glasses, ….. But convenient and comfortable sleep after 15 hrs on the road
Business response:
Dear Paul, Thank you for your feedback. We're pleased to hear you found the room comfortable and conveniently located after a long journey. We apologize for the oversight with the sofa bed linens, towels, and kitchen essentials. Your comments are valuable, and we'll address these concerns to improve our service. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Fire alarm. Lite breakfast Hotel was great. But, fire alarm went off twice over two nights of three after 10pm. Alarm light flashed all night long every night. No coffee in room. Had to sign life away to get coffee pot and cups. Breakfast was light continental, be aware. Beds very hard, even for husband. Water pressure was ample not good. Rain shower head. That's all that was bad
Business response:
Dear Laura,We appreciate you staying with us and sharing your review. Our goal is to deliver outstanding service with great amenities and clean and comfortable suites for our guests to enjoy. However, we apologize for the disturbance caused by the fire alarm. We also regret our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team, as we are always grateful to hear how we can improve a guest's experience. We hope you will give u... read more
Hôtel propre, check in un peut long mais ok, belle grande chambre avec cuisinette Et gros réfrigérateur, prendre note que si vous désirez un séchoir ou autre vous devez demander à l'office. Pour ce qui est du petit déjeuné continental c'est juste café , yogourt, muffin, barre tenbre et oeuf dure. Rien de chaud mais vous pouvez faire vos toast a vos chambre et il y a des machine distributrice.
Business response:
Dear Chantal, Thank you for your feedback. We're pleased you found the room spacious and clean at Extended Stay America. We understand that the check-in process was a bit longer and appreciate your patience. For additional amenities, our team is always available to assist. We offer a Grab and Go Breakfast to start your day, and we’re glad you found our vending machines convenient. We look forward to hosting you again.Sincerely,Hotel Management
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Business response:
Thank you for your feedback
I thought the staff was excellent and I really have nothing negative to say about my experience
Business response:
Thank you for your feedback
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,638 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.