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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They should give more towels, coffee maker, toast maker and other kitchen amenities to our room.
Business response:
Dear Vidhyacharan, Thank you for sharing your feedback about Extended Stay America. We appreciate your suggestions regarding additional amenities in the room. While we provide the basics, we strive to enhance our guests' comfort and will consider your input for future improvements. We hope you enjoyed your stay overall and look forward to welcoming you back.Sincerely,Hotel Management
Business response:
Thank you for your feedback
Had a good stay here, and was close to many of the area attractions. Breakfast was disappointing. I would hardly even call it a snack bar, because there was hardly anything available. But otherwise a very comfortable stay.
Business response:
Thank you for your feedback
Amazing stay. Will stay here again in a heartbeat.
Business response:
Dear Joshua, Thank you for your kind words about Extended Stay America. We're thrilled to hear you had a fantastic stay and are looking forward to returning. It's always rewarding to know our guests are satisfied. We look forward to welcoming you back for another great experience soon.Sincerely,Hotel Management
La chambre est munie dune cuisine complète ! Jaurais aimé un peu plus de variété su dejeuner, mais il y avait du bon café !
Business response:
Thank you for your feedback
the price was ok, for a one night stay. But as soon as we got settled, after a long day, a fire alarm went off and we had to evacuate for about 10 min. No one told us it was safe to return, people just started entering. The clerk, obviously new, was very unsure of the check in process, which took way too long. The breakfast, if you want to call it that, was a granola bar, and the coffee was lukewarm. The room would have been fine for just one person, but there were two of us, so there was no place for us both to sit. Also th... read more
Business response:
Dear Peter, Thank you for your feedback. We appreciate your comments about the pricing and the vinyl flooring. We apologize for the inconvenience caused by the fire alarm and the delay during check-in. We understand the importance of having a smooth and comfortable stay and will address the issues you've raised regarding room amenities and breakfast options. Your input helps us improve our services, and we hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
I never received my deposit back for my stay. I did nothing wrong with that room to not have it returned. It's been a full week. If they were just going to keep it don't say it's a deposit and add it to the cost of the room.
Business response:
Dear Jason, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Very nice accommodations for the price! My room had a couple slight maintenance issues but nothing that made it unbearable. The property could stand a bit of updating in terms of paint and scratched door repair but still very nice overall.
Business response:
Dear Yolanda, Thank you for your feedback. We're glad you found the accommodations to be a good value and enjoyed your stay overall. We appreciate your observations about maintenance and updates and will use your comments to guide our improvements. We hope to have the opportunity to welcome you back and provide an even better experienceSincerely,Hotel Management
Good service
Business response:
Thank you for your feedback
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,614 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.