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Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
- Hotels
- Ormond Beach, FL
About this business
Location details
275 Interchange Blvd., Ormond Beach, FL, 32174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No daily housekeeping, halls and elevator smelled like a dog kennel, noisy area beside the Interstate, coffee bar was empty two mornings in a row, way to much money per night for a third rate facility.....I really need a partial refund.. Half of the staff was good, the other half need to be fired. I would never stay there again...please contact me about this....
Business response:
Dear Jim, Thank you for being our guest. We are sorry for not meeting your expectations. We take the cleanliness and condition of our rooms very seriously, and we will address the concerns you raised with our housekeeping and maintenance team. Rest assured, we are committed to improving the guest experience, and your feedback will help guide these efforts. Considering this a rare incident, we hope to welcome you again and offer you a more enjoyable and comfortable stay.Sincerely,Hotel Management
Door key cards were not working, so the reservation was canceled upon arrival
Business response:
Dear Michael, We apologize for the inconvenience you experienced upon arrival. This is certainly not the experience we want to provide, and we understand how frustrating it must have been to face these challenges. Our maintenance team is looking into the issues with the key card malfunction and ensuring this does not happen again. We would love the opportunity to make things right, and if there is anything we can do to assist, please don’t hesitate to reach out.Sincerely,Hotel Management
After my one night stay I can’t believe this place got an 8.4 good rating when the place next to it got a 5 out of 10. This place should also get a 5. I got to the hotel and only after checking me in they told me they could not give me a key. They had to walk me to my door each time. The decent thing to do would have been to tell me when I still had the option to cancel. But after checking in a refund would take days. It was not the front desk personnel’s fault there key system was down but it is there fault for limiting my ... read more
Business response:
Dear Ellen, Thank you for choosing us while you were in the city and appreciating our location. However, we sincerely apologize for the various issues you experienced. Our housekeeping and maintenance teams are addressing these concerns to ensure more comfortable future stays. We appreciate your feedback and hope to provide you with a better experience.Sincerely,Hotel Management
I don’t think next time I will extend my stay. Staff was really nice and helpful. Key card was broken entire 8 night stay, most nights our room and hallway smelled like pot smoke, a lot of homeless people around the area plus people in the parking lot all night mainly a week long stay for construction workers but others for sure living there with constant noise and activity. Great and helpful staff but not that great of a place.
Business response:
Dear Rebecca, We are grateful for your kind words about our staff, and we are pleased to know they were helpful throughout your visit. However, we regret that other aspects of your experience did not meet your expectations. The key card malfunction is unacceptable, and we will investigate this further to ensure it is resolved promptly. We also understand how the odors and the noise in and around the property negatively impact your comfort. Please know that we are actively working with our team to address these issues and imp... read more
Horrible The key card system was down. You had to have a desk person walk you to your room. You had to wait if they were not at the desk. Water/vending machine out of order. Nothing in the kitchenette no blow dryer. A dollar to use the phone for local calls. Room was drab and unwelcoming. I checked out after one night and have not gotten a refund for the remains nights not used.
Business response:
Dear Guest, We are sorry that your stay did not meet your expectations, and we sincerely apologize for the issues you encountered. We understand the inconvenience caused by the key card system being down and the water and vending machine being out of order; we are working to resolve this technical issue as quickly as possible to prevent them from affecting future guests. Regarding your refund, please reach out to our front desk team so we can assist with the reimbursement for the unused nights. We want to ensure this matter ... read more
Check in was fine. We came down for the breakfast at 9:15. First of all there was noone at the front desk. When they finally came out there were no smiles or greeting or any acknowledgement. I had to greet them. The breakfast was supposed to end at 9:30. Everything was put away. Asked front desk if we could get anything. The girl did not say anything and literally dragged her feet to show me the closet to get a bar and muffin. I asked for coffee. She said we could have some leftover coffee from the counter. I told her it was... read more
Business response:
Dear Cheryl, Thank you for sharing your experience with us. We sincerely apologize for the lack of service and attentiveness you encountered during breakfast and at the front desk. It is clear we fell short in creating a welcoming and helpful environment, which is not reflective of the high standards we strive for. We appreciate your feedback and will be addressing these concerns with our team to ensure a more positive and efficient guest experience in the future. We truly value your business, and we hope you'll consider giv... read more
It was clean
Business response:
Dear Jenny, Thank you for reviewing our hotel. We appreciate you pointing out specific items that you loved and also areas where we can improve. We strive to create an exceptional, memorable stay for each guest, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Very dirty. Bad smell. So called grab & go breakfast had nothing but coffee and boiling water for oatmeal. Horrible experience.
Business response:
Dear Irene,We deeply regret that your experience was disappointing and fell short of expectations. Cleanliness and comfort are priorities for us, and we will address the concerns you mentioned about the state of the property and the unpleasant conditions. We also apologize that the breakfast offering was not as anticipated, we will evaluate how to improve this aspect of our service. Your feedback is essential for helping us make necessary changes, and we appreciate you bringing these issues to our attention. We hope to have ... read more
Consider what your needs and wants are The room itself was excellent. Great having a full size fridge. The room was spacious, the beds and pillows super comfy. Great place to stay for one night or if your not wanting breakfast. The breakfast was sad. Ran out of things by 7, opened at 6. Very little selection. It was a continental breakfast, but no muffins, no toast and only coffee mate for your coffee. Don't even think about inquiring about your room before 3, because I was told check in is at 3 and I was there 10 minutes be... read more
Business response:
Dear Maryann,We’re glad that the room met your expectations. However, we regret that other aspects, like the breakfast, TV reception, and limited toiletries, did not meet your needs. We understand how frustrating it can be when things aren’t available, especially when you’re looking forward to a better experience. We’ll certainly address these concerns you raised to improve the overall experience for our future guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit.S... read more
Frequently asked questions about Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
How is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach rated?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach has a 4.1 star rating with 1,947 reviews.
When is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach open?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach is open now. It will close tomorrow at 12:00 a.m.