Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Business response:

We sincerely apologize for the cleanliness issues you experienced in your room. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We apologize our hotel did not meet all your expectations, and for the inconvenience you had while you were here. We agree there are areas within the hotel which are beginning to show their age. Please be assured that we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management 

Business response:

Lavetta, we are sorry for the poor service you received upon arrival and that our room was not to your expectations. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Brenda, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Mike, we are sorry for the poor service you received and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, we have taken a note of your comments and will use it as a training tool to improve our service going forward. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Brenda, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the appropriate team, and we're reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management