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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel nightmare Disgusting at 10 30 told to return to check in 1 30 which we did and left in reception no air con until 415 when we got to the room it hadn’t been touched bed unmade dirty towels trash despite the fact that the manager was supposed to have gone to ‘check the room’ at 2 30 all the way from the UK to this - come on
Business response:
Marilyn, thank you for taking the time to evaluate our hotel. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future. Sincerely, Hotel Man... read more
The lobby and elevators smelled from cigarette smoke. They did not alert me, either on the website or at chech in that there was no daily maid service in spite of an average $200/day charge. The “free breakfast” consisted of coffee, creamer, packaged muffins and breakfast bars.
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management
Checkin was nice the ladie very friendly and healpful. But the inside of the elevator smelled of marijuana. The next morring at 530 am again the smell of marijuana. When getting in the shower my wife ask how my bottem of my feet got so dirty? The only explation is the carpet in the room needs shampooed. At the checkout desk there was no one to help myself or the the other 2 guest. One was calling outloud bot no help,the other called the front desk but no help. I AM SORRY BUT YOU GET A 2 THUMBS DOWN!!!!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
no airport shuttle There was no shuttle from the airport as advertised. For the money, this wasn't a very good hotel
Business response:
We apologize and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. We apologize our shuttle service was not timely for your needs, and we certainly understand your frustration. We've shared your review with our shuttle drivers and reinforced the importance of getting our guests to and from the airport in a timely manner. Please come stay with us again as we would love to provide you with a better experience. Sincerely, Hotel Management
Business response:
Charlotte, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
While the property was convinent to cruiseport, it was not up to standards with modern hotels. While breakfast was advertised, there really wasn't any to speak of (only some minor thigns served, and no area to set, etc). Staff was friendly, but probably overwhelmed with the number of guests and requests. Found some bugs in the room, etc. For one night it was ok, but don't recommend it
Business response:
Thank you for taking the time to post a review. Although you liked our location, we are sorry for the cleanliness issue you encountered and regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Also, your feedback has been shared with the housekeeping team to be more diligent in their efforts. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
We reserved a room with a king bed. Somehow the point of paying more for a king bed and making a reservation doesn’t work here. We got a the smallest rooom according to the room chart on the door, with a double bed. Not even a queen. No one could help, either at expedia, or at the property. As Jerry Seinfeld once quipped, that’s the point of a reservation. Do not stay here.
Business response:
George, thank you for taking the time to evaluate your stay. We sincerely apologize for the mix-up with your reservation and for not resolving the issues to your satisfaction. We‘re reviewing this situation to see what went wrong and taking extra care to avoid this in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,390 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.