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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed in the wait for check-in and the overall suitability of the room. Erica was the only saint of the night thank goodness to help ease the pain by delivering superb customer service under dire circumstances.
Business response:
Thank you for your feedback. Please accept our apologies for the difficulties you mentioned. We assure you that we have discussed your feedback with the concerned teams, and we're taking appropriate steps to make sure future guests do not encounter the same issues. On a positive note, we're happy to know you were pleased with the service provided by Erica. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
well at least it had flush toilets It's been a few days since I was there, so maybe the bathroom sink has finally drained. Shower never worked so I suppose the LACK OF SHAMPOO is of little consequence... 'FREE BREAKFAST' ha-ha! Cereal bars and coffeeMate (no milk) Can someone say, FALSE ADVERTISING? What a dump....
Business response:
Robert, please accept our sincerest apologies for the issues you encountered while you were here. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. Also, we have gotten with our Maintenance Team and we are working on the problem. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
One person to cover checkin, maintainance, housekeeping! Smoke detector chirping for 4 hours before the desk clerk could come and remove it.
Business response:
Alexandra, thank you for your review. We sincerely apologize for the difficulties you experienced during your stay with us. Please be assured that we’re investigating the whole situation with our team, and we’re taking necessary steps in order to make sure such incidents are prevented from happening again in the future. Please consider giving us another opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Great location. I was interrupted from my sleep many times because the front desk forgot i extended my stay. So annoying. I was very sick and needed the rest. Then they called to rush me out the room.
Business response:
Thank you for being our guest. Although you liked our location, we are sorry for the poor service you received and that disturbed your sleep. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Double booked room we had reserved a month in advance. We wernt the only couple that had same problem. 2 others. We stood in lobby for 3.5 hrs while we all tryed to find accomadations. Ended being 25 min cab ride which set us back another 40 dollars. The worst travel experiance if had with hotel
Business response:
Thank you for taking the time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter. We hope you will consider giving us another chance to make a better impression in the future. Hotel Management
There is kitchenette in room, but no utensil and coffee machine. The check-in lady told us that we can request these. However, when we called to request for utensils, we were told that they were all gone. The breakfast they provided is not fresh bagel and bread, which is quite disappointing.
Business response:
We are sorry for the inconvenience you had and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
We would not recommend this location for a stay. Staff was great back hotel smelled bad- Pet Friendly! Continental Breakfast was a Joke- ran out of coffee, prepackaged muffins that were 3 weeks old and breakfast bars that were likely bought from the Dollar Tree store. I would not stay there again and would not recommend, price of the hotel was way out of line/expensive! Don't let the Conv Centre of Cruise port fool you- only advertise this is that they maybe close to these locations charge to the trip to the cruise ships. Ch... read more
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,390 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.