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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Free breakfast consists of coffee and muffins. No restaurant. Internet did not work, took all day to get it. Lobby consists of 4 chairs and. Bench. My cruise docked at 8am but I couldn’t check in until 3:00pm...what was I supposed to do for 6 hours. The hotel wouldn’t allow me check in early. Travelocity’s booking did not take this into consideration.
Business response:
Thank you for taking the time to review our hotel. Please accept our sincere apologies for the difficulties you experienced during your stay. We assure you that we have discussed your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
I LEFT JUST AFTER GOING TO ROOM, THE ROOM WAS NOT CLEAN. ACTUAL ANTS ON THE COUNTER IN KITCHEN. ELEVATOR WAS VERY DIRTY AND THE SMELL WAS BAD. TOOK 20 MINUTES TO CHECK IN, AND I WAS SECOND IN LINE. LISTENED TO A CONFERENCE CALL ON SPEAKER PHONE THAT WAS CORPORATE AND IT WAS NOT GOOD FOR CUSTOMER TO HEAR THE NEGATIVE CONVERSATION.
Business response:
Roland, thank you for your review. We apologize for the cleanliness and service issues you encountered during your stay. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely... read more
services was terrible hotel was dirty smells etc.
Business response:
Thank you for choosing to stay at our hotel. Please accept our apologies for the cleanliness issues you encountered in your room. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Our room had chick roaches, when i called to the front desk, they were happy to refund me however thought the whole situation was funny... had to walk 5 blocks in the rain with luggage to find a new hotel. Total CRAP!
Business response:
Thank you for being our guest. We apologize for the roaches in your room and for the inconvenience you had due to it. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Scott, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Chose this property based on location to the Port Everglades. Extremely close and shuttle availabe and that's about the only good thing. It calls itself extended stay and offers kitchens in the room. But if you need a glass, cup, fork, plate etc., you need to call the front desk for them. And more than likely you'll need to go down and get them because there is only one person available. The room had a smell when we first walked in. Sort of an in-between of stale and bad cleaning product. The screen on the hallway window out... read more
Business response:
Marie, thank you for choosing to stay at our hotel and for sharing your comments. We are disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Ughh Needs a refreshing up very run down inside the room low water pressure in the shower. And my friend said he Got bit by bedbugs
Business response:
Dear James, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Eddie was the only person nice at that hotel dirty shaddy please and very rude people... Hopefully they change the staff that work there except Eddie who helped my husband and my stay there to be alright
Business response:
Thank you for being our guest. Although you found the hospitality displayed by Eddie, we are very sorry for the issues you encountered. Please know we provide thorough training for all our staff, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,390 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.