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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cold water The Shower did not work properly in either room, so we had to take a cold shower. There weren't any glasses in the room or an ice bucket. The "breakfast" was boxed muffins and granola bars and coffee. I paid $300 plus for each room. Was not a deal. Not happy with the hotel or Hotels.com
Business response:
Michelle, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We have alerted our maintenance team about the shower, and they will check the water temperature. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. As we have refrigerators in all our rooms which includes... read more
This hotel needs some serious work. We checked in at 4 and the maid staff was still cleaning rooms with piles and piles of dirty laundry and room trash in the hallways. Check In was 3 it shouldn’t have looked like this the carpets in the rooms felt gummy and we have to put towels down to wal... asked for ice and was told there was no ice machine. There biggest day it seems is Sunday when the majority of the ships leave and the staff in the morning except for one guy that drove the shuttle who tried to be very accommodating. ... read more
Business response:
We apologize and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope that you'll give us another chance and consider staying with u... read more
I’ve stayed at other ES properties and so expected good things from this one. It is a dive. Filthy hallways, bare bones rooms, not even a drinking glass in the bathroom. Front desk wouldn’t answer phone from room. Couldn’t get a hold of them to order shuttle from airport. The bed felt like a board. No coffee in the room and the free breakfast in lobby was hostess muffins and coffee. The lobby smelled like a chain smoker hung out there. The morning shuttle driver was efficient and friendly. Other staff acted like they hated t... read more
Business response:
Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is provide every guest with an exceptional and memorable stay, and we are sorry this was not your experience. Your comments have been shared with our team so immediate corrective action can be taken. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
To start off they gave us a room and it was already rented. The rooms were okay but old and not upgraded in years. The halls and public area were dirty and needed upgraded. There breakfast was just coffee, tea, packaged muffins and oatmeal. No milk, fruit or cereal.
Business response:
Thank you for taking the time to review your stay. We apologize for the difficulties you encountered while you were here. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while implementing new offerings. We hope you will give us a chance to redeem ourselve... read more
Horrible Hotel - Very OLD and Toilet Clogged It was horrible. I did not stay. I still have not gotten a refund. I end up going to Best Western and paid again. The toilet clogged and the front desk told me to go pick up the plunger at the front desk and plunge it myself. This is a hotel! I paid over $200 for 1 night! Who tells a guest to plunge the toilet!!! Never stay there again!
Business response:
Dear Guest, thank you for sharing your feedback with us. We apologize for the unfortunate plumbing issue and for the lack of assistance from our team. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved. We regret falling short of your expectations and that you had to leave us earlier than expected. Please reach out to us directly so that we can check on the status of your refund. Your satisfaction is number one and we hope to earn back your trust in ou... read more
Only thing going for it was the location, nothing else!!!
Business response:
Thank you for your review. Although our location was ideal for you, we apologize for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Disgusting No water pressure in shower. No daily cleaning service or fresh towels. Towels in room had hair in them. Disgusting and will never stay there again.
Business response:
Thank you for reviewing your stay. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams to fix the problems you mentioned immediately. Also, know our housekeeping is done weekly to respect the privacy of our guests and offer minimal intrusion, but we are happy to provide this service to you at a minimal fee. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,390 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.