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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nous avons tellement été déçu d'avoir choisi cet établissement suggéré avec 4,5 étoiles qu'on n'y a même pas couché et on a placé un appel pour être rembourser, ayant loué ailleurs
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This property should be avoided at any cost. Last time for the extended stay for me
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The place is awful, dirty, old and not customer services. I am glad it was a two night stay before our cruise, but I will never recommended and stay there again. Also, Expedia do not promoted "Breakfast included" because it was not breakfast there, just a to go cup of coffee and a cereal bar. Misleading information there. I do travel a lot, and I know you get what you pay for, but this is not even worthy a half of what we pay for!
Business response:
Thank you for posting a review of your stay. Please accept our apologies for the difficulties you experienced while you were here. We have discussed your concerns with the appropriate teams, and we’re working with them to improve our service and facilities. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The front desk was very unprofessional. Very rude and condescending to customers. A line at checkin at 3PM on 12/30/2018 that had 12 people waiting for rooms and the line was out the front door. Took over 45 minutes to wait in line and get checked in.
Business response:
We are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
I booked here because it advertised free transportation from the airport and to the cruise port. Airport transportation stopped at 2:30 pm, long before check-in availability, and there was a charge for cruise port transportation. We were first put into a room that had not been cleaned, had a water leak, and a big noisy machine attempting to dry the carpet. They changed the room as soon as we complained. The rooms are worn and old; for example, the refrigerator's handle was missing. The free breakfast consisted of granola bar... read more
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. Our efforts are always to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value so it has been discussed with appropriate individuals in an effort to enhance the quality of our service and facilities going ahead. We would like to regain your trust so please consider giving us a chance to earn your highest marks in the future. Sincerely, Hotel Management
When I called from the airport I was told they didn't have a room. I had paid for it a month ago. My flight was delayed and they didn't hold my room even though I told them I would be in late that night. They didn't even notify me. They put us at another property of theirs. The staff was nice there. Would never stay at another Extended Stay.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you this time. We understand your frustration and regret the inconvenience it caused. However, we are happy that our staff did their best to accommodate you. We hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Very old hotel. Never see hotel breakfast in hotel entrance door, in front of counter small area. Just have coffee, muffin and bar.
Business response:
We appreciate your feedback and apologize for the difficulties you experienced during your stay. We want all of our guests to have an outstanding visit. Your feedback has been shared with our team to make sure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality that we wanted you to experience. Sincerely, Hotel Management
Very unclean, all public spaces were very dirty. Elevator floor had vomit.
Business response:
Thank you for evaluating your visit. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,390 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.