Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Business response:

Dear Anisley, Thank you for taking the time to write a review. We appreciate your feedback and apologize for not meeting the high standard of services and accommodation we aim to provide to all our guests. The cleanliness of the suites is our utmost priority, and we regret any oversight by our housekeeping team during the preparations. Rest assured, we take your concerns seriously and will address them internally to prevent recurrence. Your satisfaction is important to us, and we hope you'll give us another opportunity to ex... read more

Business response:

Dear Douglas, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean, and comfortable accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies for any oversights during your time with us, and know that we take our commitment to clean and comfortable rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again... read more

Business response:

Thank you Nancy 

Business response:

Dear George, We sincerely apologize for the inconvenience caused by the maintenance issues with the A/C and the phone in your room. We strive to provide well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management