Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Business response:

Dear Ricky, Thank you for taking the time to share your feedback. We appreciate you choosing to stay with us and value your impression of the property. We understand how important a refreshed and welcoming environment is to our guests, and your comments will be shared with our team as we continue exploring improvements. Your perspective is important to us, and we hope to have the opportunity to provide a more satisfying stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest,We are so glad to hear the service stood out during your stay—that really means a lot to our team! It’s great knowing you found comfort and value while on the go. Thank you for choosing Extended Stay America. We hope your travels bring you back our way soon, and we’d love the chance to welcome you again for another relaxing visit.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for taking the time to share your thoughts. We’re pleased you chose to stay with us and appreciate your feedback regarding your experience. We understand your concerns and are sorry to hear that certain aspects did not meet your expectations. Your comments will be carefully considered as we continually strive to enhance our offerings. We hope to have the opportunity to welcome you back for a more enjoyable visit in the future.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for sharing your thoughts. We are truly grateful for your continued visits and are pleased to hear that our team again left a positive impression. However, we regret that your most recent stay did not fully meet your expectations. Your feedback is important and will be reviewed carefully to help us grow. We hope to welcome you back in the future for a more satisfying experience.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for sharing your experience at our hotel. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests’ wishes regarding breakfast choices, which assists them in determining future options. Your comment regarding the bed is appreciated. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request... read more