Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Business response:

Thank you for being our guest. We are glad to know overall you had a pleasant stay with us and liked our ideal location. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for your terrific review of Extended Stay America. We are pleased you liked the service provided by our staff and that you had a great stay. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know you liked our location and had a pleasant stay. However, we are sorry you were disappointed with our hotel amenities. Please know, our in-room amenities are kept at the front desk and are complimentary. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We're glad to know you liked our well-kept hotel and that our location was ideal for you. However, we’re sorry our grab-and-go breakfast was not to your liking. We will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know you liked some of our associates and had a pleasant time with us. We will be sure to share your compliments with Aragon. However, we are sorry you did not experience the best from one of our associates. Your feedback has been shared with the front desk team so that no future guests encounter a similar issue. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience. We are sorry for the smoke odor issue you encountered in your initial room but glad to know our associates resolved it to your satisfaction by accommodating it to you another room. However, we are sorry we missed meeting some of your expectations. Your feedback in regard to the grab-and-go breakfast offerings will be shared with our brand leaders to determine new breakfast choices. We appreciate your business and hope to host you back in the future for an even better experience. Sincer... read more

Business response:

Thank you for choosing our hotel. Although you were pleased with the service provided by our associates, we apologize for the difficulties you encountered while you were here. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management