Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Business response:

We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is excellent to hear you enjoyed your comfortable suite and fully equipped kitchen, along with the convenient location close to various places. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts, and we will be sure to share your comments with them. We hope to see you again soon! Sincerely, Hotel Management 

Business response:

Richard, thank you for reviewing our hotel. Although overall you had a pleasant stay, we are sorry for the difficulties you had with the refrigerator in your room. Your feedback has been shared with the appropriate teams to improve our future guests’ experiences. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. We apologize for the issues you encountered in your room. We conduct ongoing preventive maintenance and, regrettably, we didn't get to this in time. We hope we have the chance to make a better impression on a future visit. Thanks again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Baky, thank you for staying at Extended Stay America and for writing about your enjoyable experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received from our staff. It was a pleasure hosting you, and we hope to do so again the next time you are in our city. Sincerely, Hotel Management