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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We got there, it took about 45 minutes to check in. The staff is poorly trained, the rooms felt dirty and there was sitting water in our tub. The only plus was that I was given a suite because there was someone in the room ai was first given. I walked in and their stuff was all over the room already. Which then made it real uncomfortable thinking anyone can walk through the door at any moment.
Business response:
Thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The location is excellent, near to the Port, Downtown and excellent restaurant
Business response:
Thank you for the 5-star review of Extended Stay America. We are glad you had a comfortable stay with us and were impressed with our ideal location close to many interesting spots in our city. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Price/quality was good. Free parking, kitchen,easy reachable
Business response:
Thank you for the 5-star review of Extended Stay America. We are thrilled to know you liked having a fully-equipped kitchenette and that we were able to meet your expectations at a great price. Thank you once more for your comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
This was a great location for cruise and airport needs. The girl at the front desk was amazing. She was extremely helpful and accommodating. The shuttle van driver was very friendly and happy even though he was rushed and had a busy day. The room was adequate for our needs but was a bit outdated and in need of repairs in the bathroom. The hotel itself was centrally located to anything you might need, restaurants, grocery store, pharmacy. The beach was a bit far but we were able to walk to everything so no need for a car. No ... read more
Business response:
Thank you for reviewing our hotel. We're glad to know our location was convenient for you and that you were pleased with the service provided by our associates. However, we're sorry for the average condition of your room. Please be assured that we have alerted our maintenance team to your concerns, and we will be more proactive replacing items that are beginning to show wear. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Location is just outside Ft Lauderdale cruise port & price was great. Breakfast was terrible & had no table & chairs, you had to stand in little lobby to eat
Business response:
Thank you for posting a review of your stay. We're glad to know our location was ideal for you and that you were pleased with our affordable rates. However, we're sorry for not meeting your expectations with our grab-and-go breakfast. We assure you that we will share it with our Brand Leaders so they can use it while implementing the future breakfast offerings. We hope to have the chance to make it up to you on a next visit. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Could use some work I called the front desk several times to arrange for a shuttle pick up, but got no answer. I finally gave up and took a cab. I intended to take a shuttle to the airport the next day, but was told that the first one was at 7, which was too late for my 7:30 flight. There were several small ants in my kitchen. I mentioned it to the front desk attendant at checkout and her only response was “on the counter? Okay.” No apology or anything. Not even a hint of surprise.
Business response:
Candis, thank you for reviewing our hotel. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with our team to prevent them from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 4.4 star rating with 2,006 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.