Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Business response:

Wayne, thank you for choosing Extended Stay America and for the ten-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Jeffrey, thank you for your visit. We are glad to see that overall you had a good stay; however, we apologize for failing to meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant experience while you were here, but we're sorry for the inconvenience you mentioned. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We're sorry for the inconvenience you had at the time of check-in. Please be assured that we have discussed your feedback with our front desk team to be more diligent with our efforts moving forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice review, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We hope to have a second chance to provide you with the stay you deserve in the near future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet all your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for your review. We're glad to know our location was convenient for you and that you had a pleasant time with us. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. We're glad to know overall you had a pleasant time with us and you liked your well-appointed room. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management