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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shuttle driver was wonderful, friendly and courteous. Aragon, gentleman at desk was courteous and friendly but unable to come through with an early check in. Waited six hours to get in our room. Beds felt comfortable due to our exhaustion, however once we surveyed the room in am found vomit or human feces on the side of the mattress cover. Went down in morning before checking out to tell manager but when the gal at the desk ask if she “had time to talk to me”. She never appeared. Finally excused myself to let my husband in t... read more
Business response:
Thank you for being our guest. We are pleased to know you liked some of our associates and had a pleasant time with us. We will be sure to share your compliments with Aragon. However, we are sorry you did not experience the best from one of our associates. Your feedback has been shared with the front desk team so that no future guests encounter a similar issue. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not the worst place I have stayed. Very Friendly The service was great. Our initial room smelled heavily of cigarette smoke and they quickly set us up in another room. My biggest issue is more the price for what it is, this is not a 3 or 4 star hotel. We sacrificed comfort for location. Oh and a Cabinet in the lobby with Sam's club muffins, granola bars and Coffee is not breakfast.
Business response:
Thank you for sharing your experience. We are sorry for the smoke odor issue you encountered in your initial room but glad to know our associates resolved it to your satisfaction by accommodating it to you another room. However, we are sorry we missed meeting some of your expectations. Your feedback in regard to the grab-and-go breakfast offerings will be shared with our brand leaders to determine new breakfast choices. We appreciate your business and hope to host you back in the future for an even better experience. Sincer... read more
Had booked King size bed. There wasn't any. First room on first stay (before cruise), toilet didn't work. Was moved to a different room. Room on second stay (after cruise), shower didn't work. Shower head, hose and attachment had to be replaced. Dust and dirt build up behind chest of drawers. Continental breakfast consisted of small packaged muffins, granola bars, packaged instant oatmeal packages and coffee. The staff was very friendly and accommodating within the limits of the facility.
Business response:
Thank you for choosing our hotel. Although you were pleased with the service provided by our associates, we apologize for the difficulties you encountered while you were here. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
We got there, it took about 45 minutes to check in. The staff is poorly trained, the rooms felt dirty and there was sitting water in our tub. The only plus was that I was given a suite because there was someone in the room ai was first given. I walked in and their stuff was all over the room already. Which then made it real uncomfortable thinking anyone can walk through the door at any moment.
Business response:
Thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The location is excellent, near to the Port, Downtown and excellent restaurant
Business response:
Thank you for the 5-star review of Extended Stay America. We are glad you had a comfortable stay with us and were impressed with our ideal location close to many interesting spots in our city. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Price/quality was good. Free parking, kitchen,easy reachable
Business response:
Thank you for the 5-star review of Extended Stay America. We are thrilled to know you liked having a fully-equipped kitchenette and that we were able to meet your expectations at a great price. Thank you once more for your comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
This was a great location for cruise and airport needs. The girl at the front desk was amazing. She was extremely helpful and accommodating. The shuttle van driver was very friendly and happy even though he was rushed and had a busy day. The room was adequate for our needs but was a bit outdated and in need of repairs in the bathroom. The hotel itself was centrally located to anything you might need, restaurants, grocery store, pharmacy. The beach was a bit far but we were able to walk to everything so no need for a car. No ... read more
Business response:
Thank you for reviewing our hotel. We're glad to know our location was convenient for you and that you were pleased with the service provided by our associates. However, we're sorry for the average condition of your room. Please be assured that we have alerted our maintenance team to your concerns, and we will be more proactive replacing items that are beginning to show wear. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 4.3 star rating with 2,130 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.