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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Robert, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Mediocre at best Was visiting a friend at a nearby hospital. Front desk staff was too busy with phone calls. First thing I saw when I entered room was a small cockroach on the kitchen sink. Fridge and microwave were rusty. Room smelled clean but with dark brown carpet actual cleanliness was questionable. Towels were ok. Sink water never got hot, shower took forever to get hot water. One flimsy plastic wrapped cup in bathroom. Had to go back to front desk for a glass or anything else.
Business response:
Monika, thank you for reviewing your visit to our hotel. Although you liked certain aspects of your stay with us, we apologize for the poor service delivered by our front office team and the cleanliness issue you had in your room. Your feedback is shared with the appropriate teams to ensure we target to deliver each guest a 100% satisfaction with our service and rooms to make their stay a comfortable one. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
It is little things. Had to ask for a glass for bathroom. No toilet paper holder. Have to ask front desk for ice. One bed lamp didn’t work refrigerator opens wrong direction. Bed nice. Convient to cruise port with close strip mall to get wine and soda.
Business response:
Thank you for choosing us. We are glad you liked our location and that you experienced a comfortable night's sleep in your cozy bed. However, we apologize for the issues you had in your room. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. It was a pleasure serving you, and we look forward to welcoming you back for an exceptional stay. Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Terri, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Old property. No lobby just a motel like front desk. Everything needs an update. No ice machines. The only good thing is location. Plenty of great restaurants close including local favorites.
Business response:
Thank you for reviewing your stay. We're glad our location was ideal for you, but we're sorry for not meeting all your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Also, know every room has a full-size refrigerator which includes ice trays for our guests’ convenience, and that is why we do not have the ice machine on the floors. We hope you will co... read more
What I like about this property was the price and the Friendly staff that was on the night I check in my dislike was the fact that there is no security at the facility during the night and for me this put the guess and staff at risk
Business response:
Thank you for reviewing your stay. We're glad you found us to be at a fair price and that you liked the service provided by our associates. However, we're sorry for the inconvenience you mentioned. Please know The safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are confident we can replace this experience with a more positive memory. Sincerely, Hotel... read more
good staff especially Marlene, Erica and Eddy very helpful, five minute drive to beach.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you were impressed with our ideal location and also appreciated our staff. Your kind compliments will be shared with the associates you mentioned. Thank you again for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 4.4 star rating with 2,006 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.