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Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1200 FAU Research Park Blvd., Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ellos cancelaron la reservación el mismo día que debía llegar al hotel y me cobraron por la noche que nunca fui
Business response:
The reservation was not cancelled. A room was held for the guest but he did not check in so a no show fee was charged.
Bathroom straight up dirty. Bathtub blacktop not running front decks Lydia very nasty she sound like the way she look she claimed that rule that room get three points inspection my question to her by who and what they were looking for
Business response:
Clive, thank you for evaluating your stay. We sincerely apologize for the cleanliness issues you encountered in the bathroom and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We are also sorry for the service issues you faced while here and the frustration you felt. Your feedback will be used to improve our services, and we appreciate your patience. We hope you will consider giving us another chance to show you... read more
Elevator out of order on arrival at 1am, 3rd floor room, wife has bad knees, no way to get a room at another hotel and room was prepaid. Last ime we stayed in February, elevator was squealing like a pig, and they said it was scheduled to be fixed. So it was not a recent issue. They should have let us know it was down when we booked.
Business response:
Mark, thank you for returning to stay with us once again and for leaving a review. Please accept our apology for the elevator not working properly and the inconvenience this caused. Unfortunately, maintenance issues do arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We appreciate your patience and feedback, and we hope to have another opportunity to see you and your wife again in the future for a relaxing experience. Sincerely, Hotel Management
the evelator broke down, and the stair way was dirty.
Business response:
Antonise, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Disappointment after Disappointment We arrived at 10:30pm to check-in for our stay. As we were checking in another guest came to the counter and inquired about the elevators not working. I immediately asked if any elevators were working and was told no, stairs only. We had my 82 yr old father-in law with us who uses a cane. We were told there were absolutely No rooms on the first floor. With alot of help we were able to get him up the stairs. We arrive to our room after stepping over a dead roach. Opening the door to our roo... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Disappointed
Business response:
Monique, on behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach
How is Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach rated?
Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach has a 3.6 star rating with 1,732 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach open?
Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.