Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach

Business response:

Dear GÖKHAN, Thank you for being our guest. We apologize for your experience. Our housekeeping team works hard to keep the areas clean, fresh, and up-to-date. However, we regret they overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again. Thank you once more, and we hope to see you again.Sincerely,Hotel Management 

Business response:

Dear Keiyonte, Thank you for taking the time to share your feedback. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We have shared your concerns with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for... read more

Business response:

Dear Steven, Thank you for staying at our hotel and letting us know we have room for improvement. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. Although we believe some of these instances were isolated, we want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and tr... read more

Business response:

Dear Jannel, Thank you for the review. We love knowing how pleased you were with our location and that our devoted front desk staff took excellent care of you. However, we apologize for the issues which kept it from being perfect. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management 

Business response:

Dear Emanuel, We appreciate you staying with us and reviewing your experience. After reading your feedback about our housekeeping team not visiting your suite, we regret knowing we may have missed an important communication step during check-in. Our housekeeping service is conducted weekly to respect the privacy of our guests staying longer. However, we are always happy to provide this service at your request for a minimal fee. And fresh linens and towels, along with any toiletries, are always available at the front desk. We... read more

Business response:

Dear Nathalie, We appreciate you choosing us and for taking the time to leave your feedback. We regret not meeting all of your expectations and appreciate your feedback about our breakfast options. We work hard to provide a clean and comfortable environment; therefore, we regret that the odor compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management