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Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1200 FAU Research Park Blvd., Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not stay canceled and went to another hotel..Property was not clean,inside lobby or outside..
Business response:
Dear Dione, Thank you for your candid review of our hotel. Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We value your patronage, and we hope to have th... read more
Shower needs to be updated
Business response:
Dear Ginette, Thank you for taking the time to provide feedback about your recent stay with us. We apologize for any inconvenience you experienced with the shower in your room. We strive to provide a well-functioning and comfortable suite, and we will address this issue with our maintenance team to resolve it promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management
We had a reservation for two rooms and the person on reception said that we hadnt and that only two people could check in and we would have to contact expedia or go somewhere else. Our employees had to contact a senior manager for him to speak to reception and the person still refused. It took over half an hour before the receptionist agreed that the reservation was indeed for two rooms. All unecessary confrontation. It is the first time we have booked our employees here and it will be the last
Business response:
Dear Matthew, Thank you for sharing your experience. We apologize for the issues experienced when communicating with our front desk team regarding your reservation. We have discussed your concerns with the appropriate staff to ensure we serve our guests better and to ensure these concerns are not repeated. Thank you for providing us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area.Sincerely,Hotel Management
Stop up tub. Dirty towels
Business response:
Dear Darryl, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, fresh suite, and we will work with our staff to ensure this was an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely, Hotel Management
The bathroom was not properly clean
Business response:
Dear Esmie, Thank you for sharing your review with us. We apologize for the inadequate cleanliness of your bathroom. We are working with our housekeeping managers to prevent this from happening again. Your feedback is valuable to us, and we hope you will give us another chance to exceed your expectations on your next visit to the area.Sincerely,Hotel Management
Didn’t even used the room.
Business response:
Dear JENIEVE, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
I was never informed that I had to pay a $100 deposit prior to arriving at the property when I made my reservation online it never stated anywhere on there about the deposit so once I was there to check in then the employee informed me about the $100 had I known this before I would made a reservation elsewhere at another hotel because if I didn’t have this money for the deposit I wouldn’t have been able to get this room at this place , very disappointing.
Business response:
Dear FAREEDAH, Thank you for sharing your feedback regarding the deposit. We apologize if there was any miscommunication regarding the deposit. While we strive to provide clear information during the reservation process, we understand that this particular detail may not have been adequately conveyed. We appreciate your understanding and apologize for any inconvenience caused. Although we have this information on the booking sites, your feedback will be used to enhance our communication with guests moving forward. If you have... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach
How is Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach rated?
Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach has a 3.6 star rating with 1,732 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach open?
Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.