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Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1200 FAU Research Park Blvd., Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property did not feel safe or f Wecominf. Check in took longer than it should have for me have prepaid reservations.The staff was not friendly. They answered questions but were not friendly. The guest was slamming door at 12 midnight. I would not recommend this hotel.
Business response:
Dear Claude, Thank you for choosing to stay at our hotel. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you for taking the time to leave this review; we wish you all the best for your future travels.Sincere... read more
I booked five nights initially, enjoyed it enough to book for 2 more even though the hotel definitely has some issues. I rebooked and paid at the front desk before the initial check out date, and didn't think anything of it. Then I was awoken at 11:00 at night by strangers entering my room with a key. I told them to leave and then the phone in the room began ringing further disturbing me. I went to the desk to make this issue known and the woman, and she began giving me an attitude and raising her voice at me as though I was... read more
Business response:
Dear Matthew, Thank you for the feedback regarding your stay in our hotel. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issue you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your ... read more
Go some where else People are homeless outside, the place is dirty and the room you get will not be like the one in the photos. I was bamboozled
Business response:
Dear Brandon, Thank you for choosing us. Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opport... read more
We reserved and paid for a room with two bed and when we arrived the room was only one bed. They changed us the room the second day of our reservation.
Business response:
Dear Damarys, We sincerely apologize for the inconvenience you encountered with your room reservation. It is unacceptable that the room did not meet your expectations upon arrival. We understand the importance of honoring our guests' requests, and we regret any inconvenience caused by the initial room assignment. We take your feedback seriously and are working to ensure better communication and accuracy in our reservation process. Your satisfaction is important to us, and we appreciate your understanding. We hope to provide ... read more
The smell of weed when you walk off then elevator to get to the rooms takes your breathe away. We were excited about one night away from the kids and being able to sleep in. But the bed was horrible and the noise from the hallway there was no sleeping in or hardly any sleeping at all.
Business response:
Dear Tiffany, We apologize for the inconvenience and discomfort you experienced during your stay. The presence of strong odors and noise disturbances are unacceptable, and we regret that your experience fell short of your expectations. Our team takes guest feedback seriously, and we will address these concerns urgently to ensure a more pleasant experience for all our guests. Additionally, we apologize for the discomfort caused by the quality of the bed. Your satisfaction is important to us, and we hope to have the opportunit... read more
Ok in a pinch but this is not where I'd choose to vacation.
Business response:
Dear Clifford, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Dope smokers in the evening outside ground level porch area . No Smoke detector ( missing ) in room . Cracked and much needed repair of kitchen area walls . Curtain rod In shower area looks like 5 year old hung it, not level or even brackets on both ends .
Business response:
Dear Daniel, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide clean and well-maintained accommodations for every guest; therefore, we apologize for not meeting your expectations. We will address the highlighted concerns with our respective teams for further improvements. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
I took pictures but unable to upload. The bathroom was pure nasty. No one at the front desk for me to complain to.
Business response:
Dear Rochelle, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the cleanliness of the bathroom, and we will address this with housekeeping associates. We cannot apologize enough for the service issues you had while you were a guest with us. We will share your comments with our team to ensure we meet the high standards you should expect from us every time you visit. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will rev... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach
How is Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach rated?
Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach has a 3.6 star rating with 1,732 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach open?
Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.