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Extended Stay America Premier Suites - Fort Myers - Airport
- Hotels
- Fort Myers, FL
About this business
Location details
14761 Hope Center Loop, Fort Myers, FL, 33912, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I got a story but not worth my time
Sem café da manhã Anunciam café da manhã, mas só tinha café bebido, iogurte, e granola
Llegamos a las 8:45 de la noche y al entrar a la habitación la cama llena de pelo la almohada también horrible tuve q llamar para q me cambiaran de habitación
Air conditioning wasn’t working in my room, they claim they have breakfast but it was coffee and snacks
First room lock was broken. Second room ac didn’t work. Front desk was annoyed and I responded the same. I had two children and a pup with me. I had to keep going downstairs with them to get a room that finally was just ok
Business response:
Dear Linda, We’re sorry your experience began with these frustrations, especially while traveling with your family and pet. Dealing with multiple room changes and maintenance concerns is never ideal. We’ll be addressing your feedback with the team to ensure guests are treated with greater patience and care in similar situations. We’re glad you were eventually accommodated, though we know the journey there could have been much smoother. We hope you will give us a chance to provide you with the hospitality you deserve on a fut... read more
Was denied check in. Was told we had too many pets. Was told there would be no charge, but was charged over $107 anyway. We went to the Hampton Inn by Hilton insted. They accepted ALL of our pets with OPEN ARMS.
Business response:
Dear William, We sincerely apologize for the inconvenience and frustration you experienced during check-in. Your concerns have been passed along to our dedicated team. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
I left something in the room and called and they cannot find it. It is a oculus they kept it. I tore my whole house apart looking for my jacket which is special to me. I realized I left it on the bed when I was rushing out to my appointments. Horrible on my part but I can’t believe they cannot find it. Housekeeping probably took it home
Business response:
Dear Dillon, We're sorry to hear that your item has not been located. We understand how upsetting this must have been for you. Your concerns have been shared with our team. Thank you for taking the time to write your review, and we wish you all the best with your travels. Sincerely, Hotel Management
It’s a brand-new facility, so you’d think they couldn’t screw it up—but they did. The people they put at the front desk are completely incompetent; they can’t even follow a simple conversation. Clueless, rude, and utterly useless. If you have any problems in your room, you’re on your own. Toilets clogged? Your problem—solve it yourself. No water coming from the faucets? "There’s nothing we can do." Call maintenance, you ask? "There is no maintenance," they respond. To make things worse, the water from the faucets smells like... read more
Business response:
Dear Osman, We're sorry for the disappointing experience you had during your stay. We understand that visiting a new facility should bring comfort and peace of mind, and it's disheartening to know that we fell short of providing that for you. The plumbing issues, water quality concerns, and lack of support from the front desk are completely unacceptable, and no guest should ever feel overlooked or isolated in such situations. Your feedback is taken seriously, and we're committed to addressing these concerns directly with our... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Myers - Airport
How is Extended Stay America Premier Suites - Fort Myers - Airport rated?
Extended Stay America Premier Suites - Fort Myers - Airport has a 4.3 star rating with 1,181 reviews.
When is Extended Stay America Premier Suites - Fort Myers - Airport open?
Extended Stay America Premier Suites - Fort Myers - Airport is open now. It will close tomorrow at 12:00 a.m.