This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Fort Myers - Airport
- Hotels
- Fort Myers, FL
About this business
Location details
14761 Hope Center Loop, Fort Myers, FL, 33912, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tv wasnt working and no attempts to fix or no discount offered. Front desk was not helpful at all.
Business response:
Dear Rita,We're sorry to hear about the issues with the TV and the lack of assistance from our front desk team. This is not the level of service we strive to provide, and we understand how frustrating it must have been to feel unsupported. We'll address this with our team to ensure that concerns are handled more attentively in the future. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Manag... read more
Avoid This Hotel – “Complimentary Breakfast” is a Joke! I booked this hotel expecting a decent complimentary breakfast, but what I got was an absolute disaster. The so-called “breakfast” consisted of a nearly empty fridge with a few sad-looking yogurt cups, a handful of stale granola bars, and some random packaged snacks thrown into a wire basket. That’s it. No fresh fruit, no hot items, not even basic essentials like bread or cereal. The fridge looked like it hadn’t been restocked in days, and the entire setup felt like a g... read more
Business response:
Dear Sara,We appreciate you taking the time to share your experience. We're sorry our breakfast did not meet your expectations. Our grab-and-go offerings are intended to provide quick and convenient options, and we regret that the presentation and selection fell short. We're addressing this with our team to ensure our breakfast area is well-stocked and more inviting. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality ... read more
The room was OK, but the on-line picture is misleading--the nice bed/lighting/headboard area is shown, implying that the rest of the room is similar. No, it's a kitchen. Clean, functional, but not a very attractive room. Unless you really need an extended stay facility, try another place.
Business response:
Thank you for taking the time to provide your feedback. Here at ESA Premier Suites Ft. Myers our goal is for every guest to have a clean comfortable stay with all services of the highest quality. We are so glad to hear that you enjoyed your stay.Thank you again and we look forward to seeing you in the future!Best regards
Property overall wasn't bad we had no hot water first night and next morning.They didn't seem to interested to do much about it.
Business response:
Dear Stephen, Please accept our apologies for the hot water issues and how they were handled. We never mean to disappoint our guests in any way or cause any discomfort. We can assure you that what you experienced is not acceptable by our standards, and we will review them with our team. Again, we apologize for the inconvenience you experienced during your stay and appreciate your valuable feedback. Your satisfaction is our ultimate goal, and we hope to have the privilege of surpassing your expectations on your next visit.Sin... read more
Less than Desirable Noisy heating/cooling system with no ability to control fan speed, noise from other rooms and floors, no internet, and no hot water!
Business response:
Thank you for taking the time to provide your feedback. Here at ESA Premier Suites Ft. Myers our goal is for every guest to have a clean comfortable stay with all services of the highest quality. We are sad to hear you did not enjoy your stay as well try to rectify all issues reported to us within a timely manner. Thank you again and we look forward to seeing you in the future!Best regards
The hotel was very clean and met all our needs. We were told it was a grab and go breakfast. Very dissapointed. Very little available or you had to buy from machine
Business response:
Dear Bonnie,Thank you for your feedback regarding your stay at Extended Stay America. We are delighted to hear that you found our hotel to be clean and accommodating. We understand your concerns regarding the grab-and-go breakfast options and appreciate your input, as we are always looking for ways to improve our offerings. Your experience is important to us, and we will certainly consider your comments as we strive to enhance our services for future guests. We hope to have the opportunity to welcome you back soon and provid... read more
I reserved a room for the proximity of the airport. The reviews were mixed but I gave it a try. The hotel was clean and newer. The room was basic but sufficient for a quick night stay. The mattress pad was “plastic” sounding so it didn’t feel comfortable settling in. There were people hanging out smoking cigarettes and weed out front. After 11 there was a significant increase in traffic in and out of the building and room doors. I was on the first floor so I heard a lot of banging entering and exiting particularly in the roo... read more
Business response:
Dear Christie,We sincerely apologize for the disturbances you encountered during your stay. While we're pleased that you found the hotel clean and conveniently located, the noise, late-night activity, and lack of attentiveness from our team when you voiced your concerns are concerning. Your feedback will be addressed with our team to ensure a more attentive and responsive approach moving forward. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us... read more
It's very simple rooms, no carpet, no work desk. Has fridge, microwave, and 2 plate cooktop. BUT no pots, pans, utensils etc. Extended stay? You only get those when you ask and they give you a box with the most primitive stuff. It's in the middle of nowhere and next dining is more than a mile away. Could not turn off A?C, only by pulling the plug. I'll stay elesewhere next time.
Business response:
Dear Joachim,While we're glad the in-room appliances were useful, we regret that the setup didn't fully meet your expectations. To ensure cleanliness for all guests, kitchenware is kept at the front desk and provided upon request. We understand this may not have been as convenient as expected, and we apologize for any inconvenience. Additionally, we will have our maintenance team check the AC to ensure it's functioning properly. Thank you again for your feedback, as it helps us improve the experience for all of our guests. W... read more
Clean, friendly guests and staff. Too many dogs and at least one stairwell was used multiple times by an animal to pee and was not cleaned by owner. On checking out I did not receive a receipt due to computer issues and was told I’d get one via email which I’ve yet to receive
Business response:
Thank you for taking the time to provide your feedback. Here at ESA Premier Suites Ft. Myers our goal is for every guest to have a clean comfortable stay with all services of the highest quality. We are so glad to hear that you enjoyed your stay.Thank you again and we look forward to seeing you in the future!Best regards
Frequently asked questions about Extended Stay America Premier Suites - Fort Myers - Airport
How is Extended Stay America Premier Suites - Fort Myers - Airport rated?
Extended Stay America Premier Suites - Fort Myers - Airport has a 4.3 star rating with 1,181 reviews.
When is Extended Stay America Premier Suites - Fort Myers - Airport open?
Extended Stay America Premier Suites - Fort Myers - Airport is open now. It will close tomorrow at 12:00 a.m.