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Extended Stay America Premier Suites - Fort Myers - Airport
- Hotels
- Fort Myers, FL
About this business
Location details
14761 Hope Center Loop, Fort Myers, FL, 33912, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to provide your feedback. Here at ESA Premier Suites Ft. Myers our goal is for every guest to have a clean comfortable stay with all services of the highest quality. We are so glad to hear that you enjoyed your stay. Thank you again and we look forward to seeing you in the future! Best regards
It's clean but service is meh. The room was clean, hotel was quiet. Service could definitely be improved, was on a business trip, got into town a little late, so asked for a late checkout to get a little extra sleep. I was told I had to call the desk at 7 am to request that - which doesn't make sense to me. Called the next morning, the desk agent said they could only give me 30 minutes, so I accepted, went back to sleep. At 10:55, I had someone knocking on my door asking if I was staying another night, I said no but I had a ... read more
Business response:
Thank you for taking the time to provide your feedback. Here at ESA Premier Suites Ft. Myers our goal is for every guest to have a clean comfortable stay with all services of the highest quality. We are so glad to hear that you enjoyed your stay. Thank you again and we look forward to seeing you in the future! Best regards
A/C is loud. Rooms are hard flooring-no carpet. Pol is a joke. Seems to be more for area construction workers than vacation stays.
Business response:
Dear Guest,We apologize if your stay did not meet expectations. Our rooms are designed with hard flooring for ease of maintenance, and we regret if this was not your preference. We understand how important a comfortable environment is and will look into the air conditioning concerns. Our pool is maintained regularly, and we appreciate your feedback. While we welcome all travelers, including those working in the area, we aim to provide a comfortable stay for every guest. Your feedback drives us to enhance our services continu... read more
Business response:
Thank you for taking the time to provide your feedback. Here at ESA Premier Suites Ft. Myers our goal is for every guest to have a clean comfortable stay with all services of the highest quality. We are so sorry to hear you did not enjoy your stay we see you have stayed here several times over the past some one from our property will be in contact with you regrading your most recent stayThank you again and we look forward to seeing you in the future!Best regards
Heap room. Bed uncomfortable
Business response:
Dear Andrew, We regret that your stay did not provide the level of comfort you expected. A restful night is essential, and we understand how important it is to have a well-appointed room with a comfortable bed. Guest comfort is always a priority, and we appreciate you sharing your experience. Your feedback will be shared with our team as we continue to improve our accommodations. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Das Hotel wirkt sehr neu und auf den ersten Blick sauber. Die Klimaanlage kann jedoch nicht vollständig deaktiviert werden, sodass ständig eine extreme Lautstärke herrschte. Gemeinsam mit der Lautstärke des Kühlschranks ist erholsames schlafen nicht möglich. Kontinuierlich herrschten somit über 56 dB im Zimmer. Keine Empfehlung.
Business response:
Dear Simon, Thank you for sharing your experience with us. We’re pleased that the hotel made a positive first impression, but we sincerely apologize that the noise levels in your room disrupted your rest. A comfortable and peaceful stay is important, and we understand how frustrating it must have been to deal with continuous noise from the air conditioning and refrigerator. Your feedback is valuable, and we will be looking into potential solutions to improve our guests’ experience. Thank you again for your feedback as this h... read more
not very comfortable
Business response:
Dear Félix,Thank you for staying with us and sharing your experience. We're sorry to learn that comfort fell short of your expectations. Providing a relaxing and welcoming environment is important to us, and your feedback will help us identify ways to enhance the overall guest experience. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
No breakfast There was absolutely no complimentary drinks for breakfast and only small yogurt and granola bar for the complimentary breakfast. I had 3 children with me who were hungry and there was not options to feed them for breakfast. Please do not advertise complimentary breakfast if there isn’t a breakfast. Everything else concerning the hotel was phenomenal!
Business response:
Thank you for taking the time to provide your feedback. Here at ESA Premier Suites Ft. Myers our goal is for every guest to have a clean comfortable stay with all services of the highest quality. The breakfast that's provided is what the brand standard requires we are sorry to hear you did not enjoy our selections.Thank you again and we look forward to seeing you in the future!Best regards
The worst stay of my life Got woken up at 2 o’clock in the morning, my amen yelling and screaming down the hallway where we heard the police coming arrest the person or teaser him. We heard the person dropped to the ground. I could not sleep moving forward. It has been the worst experience I would like to get my money refunded on at least half of my trip because this is crazy. I spoke to management. They said that they cannot refund me. Because I went to a third-party I would never stay at this hotel ever again in my life ma... read more
Business response:
Dear Ana,We sincerely apologize for the unpleasant experience you had during your stay. We understand how upsetting it must have been to be awakened in the middle of the night. The comfort and well-being of our guests are our top priorities, and it's disappointing to hear that you felt your concerns were not taken seriously. We are addressing this matter with our team to ensure all guests' concerns receive the empathy and attention they deserve. Your feedback is invaluable, as it helps us improve our service. We hope to have... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Myers - Airport
How is Extended Stay America Premier Suites - Fort Myers - Airport rated?
Extended Stay America Premier Suites - Fort Myers - Airport has a 4.3 star rating with 1,181 reviews.
When is Extended Stay America Premier Suites - Fort Myers - Airport open?
Extended Stay America Premier Suites - Fort Myers - Airport is open now. It will close tomorrow at 12:00 a.m.