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Extended Stay America Premier Suites - Fredericksburg
- Hotels
- Fredericksburg, VA
About this business
Location details
1065 Hospitality Lane, Fredericksburg, VA, 22401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The best part avout this hotel is it is pet friendly! The hotel looks great on the outside and inside but the elevator sounded like it was going to crash at any minute. The walls and ceilings were so thin you could here everything. I asked for 1 plate and 1 set of silverware. I was handed 2 plastic totes with dishes, pits
I could not log on to the internet. I had to take my laptop to Starbucks. The gym had 3 cardio machines with no weights. The breakfast offered limited choices. Disapointing.
Front desk staff was rude. I am a business traveler with associates and this was my first (and last) stay with this property. The property was beautiful, the room was perfect and the location was top notch. However, when I had a request for special accommodations for a work-related issue, the front desk staff was rude and unwilling to offer any assistance. I explained that I just received a call from my boss with an urgent request, and requested a late check-out. I offered to pay for an additional day. The front desk clerk s... read more
Cleaning the room after 7 days of stay shows how much they care about the welfare of their guests. If they don’t clean the room after 7 days, I can only imagine how often they clean the hallways. The hallway carpet smells of old dog urine and feces, the moment you get off the elevator. Which is probably why they changed the room floors to vinyl. We sat the old towels outside the door. It took two days for them to get those up and we were only there for 2 days. We had to go fetch fresh towels because they won’t even bring the... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your stay, particularly regarding housekeeping and maintenance. Your feedback highlights important areas we must improve to serve our guests better. Please be assured that we are addressing these concerns to enhance our overall service and facilities. We appreciate your understanding and hope you will consider staying with us again in the future, allowing us the opportunity to provide a mor... read more
Truly awful experience We arrived at 1:20 am after a long drive and were denied check in by Cynthia. She said after 1 am guests become no shows and no one can be checked in or resold a room. I believe she sold our room to someone else and pretended she could not check us in. You owe me a refund and I will also pursue this with my credit card company.
Business response:
Dear Guest, Thank you for sharing your feedback, and we genuinely apologize for the inconvenience you experienced during your recent stay. We understand how frustrating it must have been to arrive after a long drive and face difficulties with check-in. While there are policies in place regarding late check-ins, we regret that your experience did not reflect the level of service we strive to provide. Your concerns will be shared and reviewed thoroughly with our team to ensure it doesn't happen again. We hope you will consider... read more
Upon arrival they checked us into room 323. When my family, with two small children, entered room 323 we discovered someone was still staying there!!! It was dirty and filled with food, cooking utensils, and clothing, etc. Thankfully the people were not in that room as I had my children enter first!!! We went back to the desk and apologized and moved us to room 119 which was better. Could’ve been a bit cleaner but it was a decent place to lay out heads. The shower water needed to be on full hot just to make it tolerably warm... read more
Business response:
Dear Guest,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you encountered with your initial room assignment and the lack of cleanliness. This is not the standard we strive to maintain for our guests. On a positive note, we are pleased to hear that our staff was able to assist you in moving to another room, and we appreciate your understanding. We take your feedback seriously and will address the cleanliness and water temperature concerns with our team to ensure they are resolved fo... read more
There was an altercation at the front desk - 2 adults (assuming guests) harassed my mother while she was waiting for me downstairs in the lobby. She was minding her own business and these 2 adult kept pushing her to answer questions like what she was doing and why she was standing there … my mother was scared . There was 1 person at the desk, a young girl, having difficulty handling the situation .
Business response:
Dear Guest,Thank you for taking the time to share this concerning experience. We are truly sorry to hear about the distressing situation involving your mother. The comfort and safety of our guests and their families are of utmost importance, and we regret that we did not provide the secure environment you expected. Your feedback has been shared with our team for immediate review and action. We hope you will consider allowing us to offer a much more reassuring and respectful visit in the future.Sincerely,Hotel Management
Roaches,, wasn’t very clean could not get housekeeping to come clean up. Hotel smelled like dog urine, etc..
Business response:
We are sorry that your stay wasn't a pleasant one. Please let us know if we can do anything. Thank you for being our guest.
Frequently asked questions about Extended Stay America Premier Suites - Fredericksburg
How is Extended Stay America Premier Suites - Fredericksburg rated?
Extended Stay America Premier Suites - Fredericksburg has a 3.9 star rating with 643 reviews.
When is Extended Stay America Premier Suites - Fredericksburg open?
Extended Stay America Premier Suites - Fredericksburg is open now. It will close tomorrow at 12:00 a.m.