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Extended Stay America Premier Suites - Fredericksburg
- Hotels
- Fredericksburg, VA
About this business
Location details
1065 Hospitality Lane, Fredericksburg, VA, 22401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting, nasty, unacceptable! Bed bugs, regular bugs, hair in the bed, stains, sink not cleaned… prime example of what a hotel should not look/be like. If you care about cleanliness, find somewhere else to stay, even if this is the cheapest convenient option, I advise you go somewhere else. Bad enough, whoever the manager is tried to refund and void fees for one night like no, i made sure to get the whole thing back but you’ve been warned!
Business response:
Dear Guest, We take all guest concerns seriously and have thoroughly investigated the issues mentioned. After inspecting both rooms, our team found no evidence to support the claims made, and no similar situations have been reported by previous or current guests in those rooms. We appreciate your feedback and will continue to work hard to offer a welcoming and comfortable experience for all. Safe Travels. Sincerely, Hotel Management
I chose pay at property and the money was taken before my arrival, and incidental was NOT pending, but taken from my acct and I have to wake 5 days for refund?
Business response:
Dear THELMA, We apologize for the inconvenience with your payment. Your feedback has been shared with our team, and we are reviewing our processes to help prevent similar delays in refunds in the future. We would like to regain your trust and hope you will giveusanother chance in the future. Sincerely, Hotel Management
Stay somewhere else The elevator rattled so loud it sounded like thunder the entire night and we were down the hall. The bed was mush. There are so many hotels in the area don’t stay here
The best part avout this hotel is it is pet friendly! The hotel looks great on the outside and inside but the elevator sounded like it was going to crash at any minute. The walls and ceilings were so thin you could here everything. I asked for 1 plate and 1 set of silverware. I was handed 2 plastic totes with dishes, pits
I could not log on to the internet. I had to take my laptop to Starbucks. The gym had 3 cardio machines with no weights. The breakfast offered limited choices. Disapointing.
Front desk staff was rude. I am a business traveler with associates and this was my first (and last) stay with this property. The property was beautiful, the room was perfect and the location was top notch. However, when I had a request for special accommodations for a work-related issue, the front desk staff was rude and unwilling to offer any assistance. I explained that I just received a call from my boss with an urgent request, and requested a late check-out. I offered to pay for an additional day. The front desk clerk s... read more
Cleaning the room after 7 days of stay shows how much they care about the welfare of their guests. If they don’t clean the room after 7 days, I can only imagine how often they clean the hallways. The hallway carpet smells of old dog urine and feces, the moment you get off the elevator. Which is probably why they changed the room floors to vinyl. We sat the old towels outside the door. It took two days for them to get those up and we were only there for 2 days. We had to go fetch fresh towels because they won’t even bring the... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your stay, particularly regarding housekeeping and maintenance. Your feedback highlights important areas we must improve to serve our guests better. Please be assured that we are addressing these concerns to enhance our overall service and facilities. We appreciate your understanding and hope you will consider staying with us again in the future, allowing us the opportunity to provide a mor... read more
Frequently asked questions about Extended Stay America Premier Suites - Fredericksburg
How is Extended Stay America Premier Suites - Fredericksburg rated?
Extended Stay America Premier Suites - Fredericksburg has a 3.9 star rating with 684 reviews.
When is Extended Stay America Premier Suites - Fredericksburg open?
Extended Stay America Premier Suites - Fredericksburg is open now. It will close tomorrow at 12:00 a.m.