Extended Stay America Premier Suites - Fredericksburg

Jinhan 

on Expedia

10 months ago

The heater was loud and poorly working for the whole night. I reserved a king bed room but it was over booked so they had to give me a different room. There were stains on the bed sheet. And they wouldn’t even allow me to put my luggage at the front desk temporarily for some hours after I checked out. In a word, no service and poor facility conditions. 

Nicholas 

on Expedia

10 months ago

Lackluster breakfast and eggs with the texture of dried glue. Only sugary breakfast items aside from the eggs. Coffee ran out after a single cup. Room was clean. Staff was nice. Overall, just ok. Decent deals, just don't expect a full on continental breakfast (you're on your own). 

Agatha 

on Expedia

11 months ago

After many uneventful stays at that property, 2 things were very disturbing this time 1: pictures, including complete driver’s license, were on display on the kiosk/pad at the customer service desk. Once the attendant was notified, the screen on display was changed. Don’t know how long this had been there though. I noticed the pictures at check in but did not pay close enough attention until the next morning. 2: no cold water in the bath tubs. Tried 2 rooms. Maybe this will be fixed after someone is terribly scalded. 

COREY 

on Expedia

a year ago

My first room was very dirty and food and plates was left in the sink. And the tv didn’t work so I called front desk and they switch me to another room and that room wasn’t ready for almost a hour and half 

Dawn 

on Expedia

a year ago

Waited 30min to check in without anyone saying anything to us? No cups or glasses in the room.. you could ask for them and even other cooking supplies but most people would want a cup to have a glass of water. The floor was sticky in the room. there was 1 towel and two wash cloths in the bathroom. They did mop the floor and run out to get brand new towels from Target!?! when we asked about them. The bed was comfortable. 

Marie 

on Expedia

a year ago

Where do I start… 1. Water pressure NONE. This was in multiple rooms. 2. Breakfast was gone by 7am. No restocking and the coffee was burnt. 3. The staff was never at the front desk. Finding someone to help was difficult. 4. Our room wasn’t as clean as it should have been. The floor was sticky in places. We were in a premier room with two beds. Only two towels in the room. The towels were small and not soft. Overall, I was very disappointed and we will not stay here again.