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Extended Stay America Premier Suites - Fredericksburg
- Hotels
- Fredericksburg, VA
About this business
Location details
1065 Hospitality Lane, Fredericksburg, VA, 22401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My first room was very dirty and food and plates was left in the sink. And the tv didn’t work so I called front desk and they switch me to another room and that room wasn’t ready for almost a hour and half
Business response:
I am so sorry Corey you experience this during your stay with us, we hope the next time you will stay again and have a better one.
Waited 30min to check in without anyone saying anything to us? No cups or glasses in the room.. you could ask for them and even other cooking supplies but most people would want a cup to have a glass of water. The floor was sticky in the room. there was 1 towel and two wash cloths in the bathroom. They did mop the floor and run out to get brand new towels from Target!?! when we asked about them. The bed was comfortable.
Business response:
I am so sorry you had experience this during your stay.
Where do I start… 1. Water pressure NONE. This was in multiple rooms. 2. Breakfast was gone by 7am. No restocking and the coffee was burnt. 3. The staff was never at the front desk. Finding someone to help was difficult. 4. Our room wasn’t as clean as it should have been. The floor was sticky in places. We were in a premier room with two beds. Only two towels in the room. The towels were small and not soft. Overall, I was very disappointed and we will not stay here again.
Business response:
I am so sorry about your stay with us Marie, I will coach my staff about these issues. We would love to have you come back, doing so I will make sure you are accommodated during your next stay with us.
Business response:
Thank you so much for staying with us Kulisa, we are looking forward to having you back in the near future. Please let us know what we can do to make your next stay with us the best!
Rooms are gross. Visible mold in shower. Used to stay here annually when traveling from Charleston to NY and will no longer be booking here. Has gone down hill considerably. Staff hanging out in the lounge, sitting in cars smoking outside. Wouldn’t recommend anymore unfortunately.
Business response:
Dear Katy, Thank you for your feedback. We're deeply sorry to hear about the issues you experienced, including the mold and the behavior of our staff. This is not the standard we strive for, and we will take immediate action to address these concerns. We appreciate your past patronage and hope to have the opportunity to restore your confidence in our hotel. Sincerely,Hotel Management
Entire floor was really sticky, had to wear sandals, couldn't just wear socks. Bathroom sink wouldn't drain and the tvs Internet connection went out for most of the night.
Business response:
Dear Jeffrey, Thank you for your feedback. We're sorry to hear about the issues you experienced with the floor, bathroom sink, and TV internet connection. These problems are concerning, and we are addressing them immediately to improve our guest experience. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide a better stay in the future. Sincerely,Hotel Management
Room was very dirty. We had to wear shoes floors were so dirty and garbage was under beds
Business response:
Dear Michael, Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is a priority, and we are addressing these concerns with our housekeeping team to ensure improvements. Your comments are valuable to us as we strive to provide a pleasant experience for all our guests. We appreciate your understanding and hope you will consider staying with us again, allowing us the opportunity to provide a much-improved experience.Sincerely,Hote... read more
Frequently asked questions about Extended Stay America Premier Suites - Fredericksburg
How is Extended Stay America Premier Suites - Fredericksburg rated?
Extended Stay America Premier Suites - Fredericksburg has a 3.9 star rating with 643 reviews.
When is Extended Stay America Premier Suites - Fredericksburg open?
Extended Stay America Premier Suites - Fredericksburg is open now. It will close tomorrow at 12:00 a.m.