This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Fredericksburg
- Hotels
- Fredericksburg, VA
About this business
Location details
1065 Hospitality Lane, Fredericksburg, VA, 22401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms are gross. Visible mold in shower. Used to stay here annually when traveling from Charleston to NY and will no longer be booking here. Has gone down hill considerably. Staff hanging out in the lounge, sitting in cars smoking outside. Wouldn’t recommend anymore unfortunately.
Business response:
Dear Katy, Thank you for your feedback. We're deeply sorry to hear about the issues you experienced, including the mold and the behavior of our staff. This is not the standard we strive for, and we will take immediate action to address these concerns. We appreciate your past patronage and hope to have the opportunity to restore your confidence in our hotel. Sincerely,Hotel Management
Entire floor was really sticky, had to wear sandals, couldn't just wear socks. Bathroom sink wouldn't drain and the tvs Internet connection went out for most of the night.
Business response:
Dear Jeffrey, Thank you for your feedback. We're sorry to hear about the issues you experienced with the floor, bathroom sink, and TV internet connection. These problems are concerning, and we are addressing them immediately to improve our guest experience. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide a better stay in the future. Sincerely,Hotel Management
Room was very dirty. We had to wear shoes floors were so dirty and garbage was under beds
Business response:
Dear Michael, Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is a priority, and we are addressing these concerns with our housekeeping team to ensure improvements. Your comments are valuable to us as we strive to provide a pleasant experience for all our guests. We appreciate your understanding and hope you will consider staying with us again, allowing us the opportunity to provide a much-improved experience.Sincerely,Hote... read more
Business response:
Dear Claudell, please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve. Sincerely, Hotel Management
Had a very weird smell. Front office said they only clean once a week since it’s extended stay
Business response:
Dear Dale, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management
Business response:
Dear Ann, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management
Business response:
Hello Rochelle, it’s regrettable to learn of your dissatisfaction with some aspects of your visit. We value your feedback and greatly appreciate the insight to coach our team as we strive to improve daily to exceed our valued guest expectations. Warm regards, Extended Stay America Fredericksburg
Frequently asked questions about Extended Stay America Premier Suites - Fredericksburg
How is Extended Stay America Premier Suites - Fredericksburg rated?
Extended Stay America Premier Suites - Fredericksburg has a 3.9 star rating with 684 reviews.
When is Extended Stay America Premier Suites - Fredericksburg open?
Extended Stay America Premier Suites - Fredericksburg is open now. It will close tomorrow at 12:00 a.m.