Extended Stay America Premier Suites - Fredericksburg

Business response:

Dear Claudell, please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Dale, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Ann, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Hello Rochelle, it’s regrettable to learn of your dissatisfaction with some aspects of your visit. We value your feedback and greatly appreciate the insight to coach our team as we strive to improve daily to exceed our valued guest expectations. Warm regards, Extended Stay America Fredericksburg 

Business response:

Dear Joy, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Ninh, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management 

Business response:

Dear Maria, we sincerely apologize to not mean your standard. We have shared your feedback with our associates and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback; we hope you will return and stay with us again soon for the visit you deserve. Sincerely,Hotel Management 

Business response:

Dear Yves, we sincerely apologize to not mean your standard. We have shared your feedback with our associates and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback; we hope you will return and stay with us again soon for the visit you deserve. Sincerely,Hotel Management