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Extended Stay America Premier Suites - Fredericksburg
- Hotels
- Fredericksburg, VA
About this business
Location details
1065 Hospitality Lane, Fredericksburg, VA, 22401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Guest, we're sorry if there were issues that were unsatisfactory during your stay. Providing a clean and welcoming atmosphere for all our guests has always been our aim. Your feedback is valuable in helping us improve our services, On the positive side, we are happy to know your remarks for the check-in staff and will be sure to pass on your compliments. Please consider giving us another opportunity to host you in the future. Sincerely, Hotel Management
toilet blockage, had to change to a different room. Then the elevator out of order in the next day, had to take stairs with equipment :(
Business response:
Dear Rongrong, We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to deal with a toilet issue and encounter an out-of-order elevator. Your comfort is important to us, and we regret that we fell short. Please know that we are addressing these concerns with our team to prevent similar issues in the future. We appreciate your feedback and hope you will consider giving us another chance to provide a better experience. Sincerely, Hotel Management
Business response:
Thank you for your feedback, we greatly appreciate it
The hotel itself is fine. Nothing special. My biggest complaint (I know, 1st world problems) is what they consider take-away breakfast. It consists of a sampling of yogurt, one orange that was on its way out, a few granola bars (that is what was out at just after 9am) a single wrapped muffin, coffee and hot water but NO CREAM OR MILK - anywhere. Apparently, that is how it usually is. Ridiculous. Coffee with the basic dairy component should always be a staple any place that advertises breakfast, so do not be fooled. I was ver... read more
Business response:
Dear Kathy, Thank you for your feedback about our breakfast offerings; we truly regret hearing about your disappointment with the breakfast selections. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. That said, your kind words for our dedicated team are much appreciated. We hope you will return to stay with us another time; it was a pleasure hosting your visit... read more
5:30 am people was hitting a hammer in the hotel. Smelly bedsheets and dirty floor full of dust and bottle caps under the bed
Business response:
Thank you for your feedback, we greatly appreciate it.
The heater was loud and poorly working for the whole night. I reserved a king bed room but it was over booked so they had to give me a different room. There were stains on the bed sheet. And they wouldn’t even allow me to put my luggage at the front desk temporarily for some hours after I checked out. In a word, no service and poor facility conditions.
Business response:
Thank you for your feedback, we greatly appreciate it.
Business response:
Thank you for your feedback, we greatly appreciate it.
Lackluster breakfast and eggs with the texture of dried glue. Only sugary breakfast items aside from the eggs. Coffee ran out after a single cup. Room was clean. Staff was nice. Overall, just ok. Decent deals, just don't expect a full on continental breakfast (you're on your own).
Business response:
We appreciate your feedback. We hope to see you again soon!Management
After many uneventful stays at that property, 2 things were very disturbing this time 1: pictures, including complete driver’s license, were on display on the kiosk/pad at the customer service desk. Once the attendant was notified, the screen on display was changed. Don’t know how long this had been there though. I noticed the pictures at check in but did not pay close enough attention until the next morning. 2: no cold water in the bath tubs. Tried 2 rooms. Maybe this will be fixed after someone is terribly scalded.
Business response:
Dear Agatha, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Please note that government-issued photo identification is required at check-in. Guest satisfaction is our primary concern, and your comments are instrumental in how we evaluate our services for our guests. We will address each of y... read more
Frequently asked questions about Extended Stay America Premier Suites - Fredericksburg
How is Extended Stay America Premier Suites - Fredericksburg rated?
Extended Stay America Premier Suites - Fredericksburg has a 3.9 star rating with 643 reviews.
When is Extended Stay America Premier Suites - Fredericksburg open?
Extended Stay America Premier Suites - Fredericksburg is open now. It will close tomorrow at 12:00 a.m.