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Extended Stay America Premier Suites - Fredericksburg
- Hotels
- Fredericksburg, VA
About this business
Location details
1065 Hospitality Lane, Fredericksburg, VA, 22401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Truly awful experience We arrived at 1:20 am after a long drive and were denied check in by Cynthia. She said after 1 am guests become no shows and no one can be checked in or resold a room. I believe she sold our room to someone else and pretended she could not check us in. You owe me a refund and I will also pursue this with my credit card company.
Business response:
Dear Guest, Thank you for sharing your feedback, and we genuinely apologize for the inconvenience you experienced during your recent stay. We understand how frustrating it must have been to arrive after a long drive and face difficulties with check-in. While there are policies in place regarding late check-ins, we regret that your experience did not reflect the level of service we strive to provide. Your concerns will be shared and reviewed thoroughly with our team to ensure it doesn't happen again. We hope you will consider... read more
Upon arrival they checked us into room 323. When my family, with two small children, entered room 323 we discovered someone was still staying there!!! It was dirty and filled with food, cooking utensils, and clothing, etc. Thankfully the people were not in that room as I had my children enter first!!! We went back to the desk and apologized and moved us to room 119 which was better. Could’ve been a bit cleaner but it was a decent place to lay out heads. The shower water needed to be on full hot just to make it tolerably warm... read more
Business response:
Dear Guest,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you encountered with your initial room assignment and the lack of cleanliness. This is not the standard we strive to maintain for our guests. On a positive note, we are pleased to hear that our staff was able to assist you in moving to another room, and we appreciate your understanding. We take your feedback seriously and will address the cleanliness and water temperature concerns with our team to ensure they are resolved fo... read more
There was an altercation at the front desk - 2 adults (assuming guests) harassed my mother while she was waiting for me downstairs in the lobby. She was minding her own business and these 2 adult kept pushing her to answer questions like what she was doing and why she was standing there … my mother was scared . There was 1 person at the desk, a young girl, having difficulty handling the situation .
Business response:
Dear Guest,Thank you for taking the time to share this concerning experience. We are truly sorry to hear about the distressing situation involving your mother. The comfort and safety of our guests and their families are of utmost importance, and we regret that we did not provide the secure environment you expected. Your feedback has been shared with our team for immediate review and action. We hope you will consider allowing us to offer a much more reassuring and respectful visit in the future.Sincerely,Hotel Management
Roaches,, wasn’t very clean could not get housekeeping to come clean up. Hotel smelled like dog urine, etc..
Business response:
We are sorry that your stay wasn't a pleasant one. Please let us know if we can do anything. Thank you for being our guest.
Business response:
Dear Guest, we're sorry if there were issues that were unsatisfactory during your stay. Providing a clean and welcoming atmosphere for all our guests has always been our aim. Your feedback is valuable in helping us improve our services, On the positive side, we are happy to know your remarks for the check-in staff and will be sure to pass on your compliments. Please consider giving us another opportunity to host you in the future. Sincerely, Hotel Management
toilet blockage, had to change to a different room. Then the elevator out of order in the next day, had to take stairs with equipment :(
Business response:
Dear Rongrong, We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to deal with a toilet issue and encounter an out-of-order elevator. Your comfort is important to us, and we regret that we fell short. Please know that we are addressing these concerns with our team to prevent similar issues in the future. We appreciate your feedback and hope you will consider giving us another chance to provide a better experience. Sincerely, Hotel Management
Business response:
Thank you for your feedback, we greatly appreciate it
The hotel itself is fine. Nothing special. My biggest complaint (I know, 1st world problems) is what they consider take-away breakfast. It consists of a sampling of yogurt, one orange that was on its way out, a few granola bars (that is what was out at just after 9am) a single wrapped muffin, coffee and hot water but NO CREAM OR MILK - anywhere. Apparently, that is how it usually is. Ridiculous. Coffee with the basic dairy component should always be a staple any place that advertises breakfast, so do not be fooled. I was ver... read more
Business response:
Dear Kathy, Thank you for your feedback about our breakfast offerings; we truly regret hearing about your disappointment with the breakfast selections. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. That said, your kind words for our dedicated team are much appreciated. We hope you will return to stay with us another time; it was a pleasure hosting your visit... read more
5:30 am people was hitting a hammer in the hotel. Smelly bedsheets and dirty floor full of dust and bottle caps under the bed
Business response:
Thank you for your feedback, we greatly appreciate it.
Frequently asked questions about Extended Stay America Premier Suites - Fredericksburg
How is Extended Stay America Premier Suites - Fredericksburg rated?
Extended Stay America Premier Suites - Fredericksburg has a 3.9 star rating with 684 reviews.
When is Extended Stay America Premier Suites - Fredericksburg open?
Extended Stay America Premier Suites - Fredericksburg is open now. It will close tomorrow at 12:00 a.m.