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Extended Stay America Premier Suites - Fredericksburg
- Hotels
- Fredericksburg, VA
About this business
Location details
1065 Hospitality Lane, Fredericksburg, VA, 22401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon checking in, it became clear that this hotel is used for low income housing of some sort. It was an uncomfortable experience thinking I was staying at a hotel when the majority of the people staying there were living there full time. I had to initial a statement when I checked in stating that I was not a tenant and that I would vacate the premises if asked to do so. I wish something in the process of booking the hotel gave me a clue about what I would be encountering during my stay.
Business response:
Dear Elizabeth, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Please give us another chance to prove our hospitality.Sincere... read more
My first time making a reservation. I didn’t check in until 4:30 5ish. They checked me in a dirty room. Covers of the bed had juice stains ,floor dirty , the bathroom had dirt rags on the floor . Trash is as full . I will never come back and my 2nd room was dirty as well. I would not recommend nobody to come. I even talked to the employees as well and nothing was taken care of. The employees ignored me said I’ll get thirty percent off , and nothing was confirmed or anything.
Business response:
Dear Nakia, Thank you for choosing our hotel for your stay and for providing feedback. It is disappointing to read about the issues you experienced after your check-in. Your room should have been thoroughly checked before it was given to you. At our hotel, we strive to provide the best possible customer service, and we regret that we fell short of your expectations. We appreciate your comments and will review this with the team to improve our guest experience. It was our pleasure to accommodate you, and we hope you will give... read more
Worst customer service ever We were in town for the Marine Corps Half Marathon, this place was brand new and has lots of potential. 6 hours on the road and we got there an hour early. They would not allow us to check in early. Just a flat NO. Front desk staff were miserable. We went for lunch and came back right on time, and were #6 in line to check in. We waited in line to check in for 45 minutes, because miserable front desk person #1 had to help miserable and confused front desk person #2 every step of the way. Our room w... read more
Business response:
Dear Heather, We deeply apologize for the inconvenience you encountered during your stay. Your feedback highlights areas where we fell short, and we're truly sorry for the negative impact on your experience. We regret the check-in process and the noise disturbances which affected your rest before the race. This is not reflective of our standards. We're taking your comments seriously and addressing them with our team for immediate improvements. While we can't change the past, we appreciate your understanding and hope you'll c... read more
Staff good Unhappy with room the front desk manger was slow to see I was there but was very good once he noticed me. The air conditioner was as loud as a big rig truck which I drove by all day and did not want to here it at night when I was sleeping. the vibration from the air conditioner vibrated the floor which made the bed vibrate all night long,it made for a very uncomfortable sleep which I did not get a very good one at all. very unhappy and I do hope to hear from someone about this in the next few days. I will be follo... read more
Business response:
Dear Victoria, Thank you for staying with us. Although we regret that you were inconvenienced with the air unit in your room, we appreciate you making us aware of the issue so we could address it and provide you with a more peaceful night's sleep. We are happy that our hospitality and other outstanding features helped to make this a pleasant experience for you. Thank you for being our guest, and we hope you will have a great time with us in the future.Sincerely,Hotel Management
Will never stay here again .
Business response:
Dear Ronnie, We are sorry we failed to deliver the exceptional stay you deserved. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
The room and hotel itself were pretty clean. Only issue was that the room card we were first given was to a room that was still occupied, and we walked in on other guests still in their room. Staff handled it quickly and politely, but still an unpleasant initial experience.
Business response:
Dear Guest, Thank you for sharing your feedback about your stay at our hotel appreciate your comments about our clean accommodations. We sincerely apologize for the inconvenience you experienced with your room assignment. We understand you were given a room already occupied, and we regret any inconvenience this may have caused. Thank you for pointing out that our team was responsive and immediately corrected this for you. We will continue to work hard to deliver outstanding guest service and hope you will consider staying wi... read more
Frequently asked questions about Extended Stay America Premier Suites - Fredericksburg
How is Extended Stay America Premier Suites - Fredericksburg rated?
Extended Stay America Premier Suites - Fredericksburg has a 3.9 star rating with 684 reviews.
When is Extended Stay America Premier Suites - Fredericksburg open?
Extended Stay America Premier Suites - Fredericksburg is open now. It will close tomorrow at 12:00 a.m.