This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Fredericksburg
- Hotels
- Fredericksburg, VA
About this business
Location details
1065 Hospitality Lane, Fredericksburg, VA, 22401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude staff and no helpful
Business response:
Dear Joy, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management
Weakest shower head I have ever come across.
Business response:
Dear Ninh, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management
pas de draps dans le lit ascenseur en panne déjeuner inexistant
Business response:
Dear Maria, we sincerely apologize to not mean your standard. We have shared your feedback with our associates and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback; we hope you will return and stay with us again soon for the visit you deserve. Sincerely,Hotel Management
Business response:
Dear Yves, we sincerely apologize to not mean your standard. We have shared your feedback with our associates and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback; we hope you will return and stay with us again soon for the visit you deserve. Sincerely,Hotel Management
Business response:
Dear Terry, Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Please give us another chance to prove our hospitality.Sincerely,Hotel Management
Took 3 tries to get a room. One didn't accommodate 3 people, 2nd was dirty, 3rd was finally correct. Took about 30 min to get in our room after a long drive. When we went back down for the 2nd room, nobody was at the desk and took 10-15 min for staff to show up despite calling from in-house phone like their sign states.
Business response:
Dear Geraldine, We are sorry you encountered issues with our housekeeping upon arrival. It is very unusual for our front desk team to be unresponsive to a guest's needs when made aware of an issue, and typically, our housekeeping staff works hard to deliver outstanding service. Therefore, we sincerely apologize this was not the case during your recent stay. We have shared your feedback with our associates and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback; we hope you wil... read more
Poor Service and faculty needs to be checked for . Staff said we could only have one access key. Not sure why. Elevator was down for two days. Only on unit and had to take stairs to move. Also unit was very noisy. Could not rest.
Business response:
Dear James, We're truly sorry to hear about your experience with the elev being down and only getting one key at check in. Such incidents can be startling and inconvenient. Your well-being and comfort are important to us, and we apologize for any inconvenience caused. We appreciate your understanding, and we continuously work to ensure a better stay for our guests. We hope you'll consider staying with us again in the future for a more restful experience.Sincerely,Hotel Management
The false fire alarm went on for 10 min at 4 AM My ear was damaged because of huge noise and could not get any more.
Business response:
Dear Motohisa, We're truly sorry to hear about your experience with the false fire alarm. Such incidents can be startling and inconvenient. Your well-being and comfort are important to us, and we apologize for any inconvenience caused. We appreciate your understanding, and we continuously work to ensure a better stay for our guests. We hope you'll consider staying with us again in the future for a more restful experience.Sincerely,Hotel Management
First off, there was a very strong smell of natural gas both outside and inside the lobby of this hotel. I made a reservation for 3 people. Showed up to the hotel a few hours later. I could barely hear the staff member. They spoke so quietly I had to repeatedly ask them what they said. The staff member at the desk said there were no rooms with 2 queens as I had booked. They could only offer me a King. I asked what the room looked like. I only wanted to know if there was a couch or a pull out for the third person in our group... read more
Business response:
Dear Sarah, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. As you have experienced in the past, this is not typical of our hotel or the service we deliver. We hope you will give us another chance to show you the hospitality you deserve on a future visit. We wish you all the best with your travels. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fredericksburg
How is Extended Stay America Premier Suites - Fredericksburg rated?
Extended Stay America Premier Suites - Fredericksburg has a 3.9 star rating with 684 reviews.
When is Extended Stay America Premier Suites - Fredericksburg open?
Extended Stay America Premier Suites - Fredericksburg is open now. It will close tomorrow at 12:00 a.m.