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Extended Stay America Premier Suites - Fredericksburg
- Hotels
- Fredericksburg, VA
About this business
Location details
1065 Hospitality Lane, Fredericksburg, VA, 22401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Terry, Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Please give us another chance to prove our hospitality.Sincerely,Hotel Management
Took 3 tries to get a room. One didn't accommodate 3 people, 2nd was dirty, 3rd was finally correct. Took about 30 min to get in our room after a long drive. When we went back down for the 2nd room, nobody was at the desk and took 10-15 min for staff to show up despite calling from in-house phone like their sign states.
Business response:
Dear Geraldine, We are sorry you encountered issues with our housekeeping upon arrival. It is very unusual for our front desk team to be unresponsive to a guest's needs when made aware of an issue, and typically, our housekeeping staff works hard to deliver outstanding service. Therefore, we sincerely apologize this was not the case during your recent stay. We have shared your feedback with our associates and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback; we hope you wil... read more
Poor Service and faculty needs to be checked for . Staff said we could only have one access key. Not sure why. Elevator was down for two days. Only on unit and had to take stairs to move. Also unit was very noisy. Could not rest.
Business response:
Dear James, We're truly sorry to hear about your experience with the elev being down and only getting one key at check in. Such incidents can be startling and inconvenient. Your well-being and comfort are important to us, and we apologize for any inconvenience caused. We appreciate your understanding, and we continuously work to ensure a better stay for our guests. We hope you'll consider staying with us again in the future for a more restful experience.Sincerely,Hotel Management
The false fire alarm went on for 10 min at 4 AM My ear was damaged because of huge noise and could not get any more.
Business response:
Dear Motohisa, We're truly sorry to hear about your experience with the false fire alarm. Such incidents can be startling and inconvenient. Your well-being and comfort are important to us, and we apologize for any inconvenience caused. We appreciate your understanding, and we continuously work to ensure a better stay for our guests. We hope you'll consider staying with us again in the future for a more restful experience.Sincerely,Hotel Management
First off, there was a very strong smell of natural gas both outside and inside the lobby of this hotel. I made a reservation for 3 people. Showed up to the hotel a few hours later. I could barely hear the staff member. They spoke so quietly I had to repeatedly ask them what they said. The staff member at the desk said there were no rooms with 2 queens as I had booked. They could only offer me a King. I asked what the room looked like. I only wanted to know if there was a couch or a pull out for the third person in our group... read more
Business response:
Dear Sarah, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. As you have experienced in the past, this is not typical of our hotel or the service we deliver. We hope you will give us another chance to show you the hospitality you deserve on a future visit. We wish you all the best with your travels. Sincerely,Hotel Management
Upon checking in, it became clear that this hotel is used for low income housing of some sort. It was an uncomfortable experience thinking I was staying at a hotel when the majority of the people staying there were living there full time. I had to initial a statement when I checked in stating that I was not a tenant and that I would vacate the premises if asked to do so. I wish something in the process of booking the hotel gave me a clue about what I would be encountering during my stay.
Business response:
Dear Elizabeth, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Please give us another chance to prove our hospitality.Sincere... read more
My first time making a reservation. I didn’t check in until 4:30 5ish. They checked me in a dirty room. Covers of the bed had juice stains ,floor dirty , the bathroom had dirt rags on the floor . Trash is as full . I will never come back and my 2nd room was dirty as well. I would not recommend nobody to come. I even talked to the employees as well and nothing was taken care of. The employees ignored me said I’ll get thirty percent off , and nothing was confirmed or anything.
Business response:
Dear Nakia, Thank you for choosing our hotel for your stay and for providing feedback. It is disappointing to read about the issues you experienced after your check-in. Your room should have been thoroughly checked before it was given to you. At our hotel, we strive to provide the best possible customer service, and we regret that we fell short of your expectations. We appreciate your comments and will review this with the team to improve our guest experience. It was our pleasure to accommodate you, and we hope you will give... read more
Worst customer service ever We were in town for the Marine Corps Half Marathon, this place was brand new and has lots of potential. 6 hours on the road and we got there an hour early. They would not allow us to check in early. Just a flat NO. Front desk staff were miserable. We went for lunch and came back right on time, and were #6 in line to check in. We waited in line to check in for 45 minutes, because miserable front desk person #1 had to help miserable and confused front desk person #2 every step of the way. Our room w... read more
Business response:
Dear Heather, We deeply apologize for the inconvenience you encountered during your stay. Your feedback highlights areas where we fell short, and we're truly sorry for the negative impact on your experience. We regret the check-in process and the noise disturbances which affected your rest before the race. This is not reflective of our standards. We're taking your comments seriously and addressing them with our team for immediate improvements. While we can't change the past, we appreciate your understanding and hope you'll c... read more
Staff good Unhappy with room the front desk manger was slow to see I was there but was very good once he noticed me. The air conditioner was as loud as a big rig truck which I drove by all day and did not want to here it at night when I was sleeping. the vibration from the air conditioner vibrated the floor which made the bed vibrate all night long,it made for a very uncomfortable sleep which I did not get a very good one at all. very unhappy and I do hope to hear from someone about this in the next few days. I will be follo... read more
Business response:
Dear Victoria, Thank you for staying with us. Although we regret that you were inconvenienced with the air unit in your room, we appreciate you making us aware of the issue so we could address it and provide you with a more peaceful night's sleep. We are happy that our hospitality and other outstanding features helped to make this a pleasant experience for you. Thank you for being our guest, and we hope you will have a great time with us in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fredericksburg
How is Extended Stay America Premier Suites - Fredericksburg rated?
Extended Stay America Premier Suites - Fredericksburg has a 3.9 star rating with 643 reviews.
When is Extended Stay America Premier Suites - Fredericksburg open?
Extended Stay America Premier Suites - Fredericksburg is open now. It will close tomorrow at 12:00 a.m.