Extended Stay America Premier Suites Harrisonburg

Business response:

Thank you for choosing us during your road trip! We're so glad to hear that you—and your furry companion—had a comfortable and convenient stay. It’s wonderful to know our friendly staff, clean rooms, and amenities like the full-size fridge and hydration station made a positive impression. We truly appreciate your kind words and look forward to welcoming you back on your next journey! 

Business response:

Dear Rachel, Thank you for taking the time to share your feedback. We are delighted to hear that you had a great experience during your stay at Extended Stay America. Our team works hard to ensure every guest feels welcomed, comfortable, and well cared for, and it is always rewarding to know when we succeed. Your positive comments motivate us to continue providing excellent service and a pleasant environment for all our guests. We truly appreciate your kind words and support, and we look forward to welcoming you back for ano... read more

Business response:

Thank you for your kind words! We're delighted to hear that you enjoyed our service and found your room to be clean and comfortable. Providing a welcoming and spotless environment is always our priority, and your feedback means a lot to our team. We look forward to welcoming you back soon! 

Business response:

Dear Molly, We sincerely apologize for the inconvenience you experienced with the elevator and for the limited breakfast offerings. Providing a clean, safe, and comfortable environment for our guests is always our top priority, and we regret that we fell short during your visit. Your comments have been shared with our team to ensure that improvements are made to both the elevator maintenance and breakfast selection. We truly value your input and hope to have the opportunity to welcome you back for a much-improved experience.... read more

Business response:

Thank you so much for your perfect rating! We’re thrilled to see you had such a positive experience with us. We truly appreciate your support and look forward to welcoming you back again soon. 

Business response:

Dear Mark, Thank you for sharing your feedback. We are delighted to hear that your stay was fine and that you found the room clean and the staff friendly. Providing a welcoming environment, well-kept accommodations, and attentive service are among our top priorities, and it’s rewarding to know that we met your expectations during your visit. Your positive comments motivate our team to continue offering the best possible experience for every guest. We truly value your support and look forward to having the pleasure of serving... read more

Business response:

Thank you for sharing your feedback and for your kind words about your stay! We’re delighted to know you love our property. We also appreciate your suggestion about adding more lounge areas and amenities, and will keep this in mind for future improvements. We look forward to welcoming you back again soon.