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Extended Stay America Premier Suites Harrisonburg
- Hotels
- Harrisonburg, VA
About this business
Location details
1619 Spring Port Dr, Harrisonburg, VA, 22801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
we were in Harrisonburg for the James Madison opening game. We were tailgating and realized that we would not get to the hotel in time so I phoned them at 4:10 PM to let them know I needed a late check-in said that would be no problem at all when we got to the hotel they had canceled our route 11:30 PM Lady found us a room. We open the door. It had toolboxes screwdrivers on the floor three or four rollaway beds no towels. I guess she did the best. She could what she had! Very disappointed.
Business response:
Valued Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,An... read more
It was very loud and noise in the hallways threw the night with doors slamming and people laughing and taking I am guessing the issue was we was right up to where the check in is at
Business response:
Thank you for taking the time to complete our survey. We appreciate your feedback. We do apologize for any inconvenience this may have caused you due to the high even weekend.
Business response:
I would like to apologize for any issues you encountered while a guest here. We always hope all our guest are happy with their experience when they leave the hotel. We do take seriously the comments made to us by our guests and we do everything we can to make sure the guest leaves happy.Regards,
You expect a barebones breakfast but not like this. It's awful I would only recommend hotel if it for a business traveler who will be away from for at least 2 weeks. Do not reccommend for weekend or overnigiht stays.
Business response:
Thank you for taking the time to complete this survey. We appreciate your feedback and apologize for any issues during your stay.
Just unimpressed across the board. Average at best.
Business response:
Thank you for taking the time to complete our survey. We appreciate your feedback and will address this matter with our staff. We do apologize for any inconvenience this may have caused you. This is not the impression we like to leave for our guest
Business response:
Thank you for taking the time to complete our survey. We appreciate your feedback and apologize for any inconvenience during your stay.
Business response:
Valued Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,
I called ahead of time to let them know I would be checking in around 2:30am it has been half an hour and no one is in the front to check me in. I have three small babies. I want my money back
Business response:
Thank you for taking the time to complete this survey. I do apologize for the inconvenience, and will look into this matter immediately
Was the first guest in a new room and enjoyed the stay. Very pleasant even though the breakfast was not as advertised as permits were not yet obtained. Was charged a $250 fee for smoking in room which ABSOLUTELY never happened. Can not reccomend.
Business response:
We do apologize for the inconvenience during your stay with us. We have added our breakfast item and do greatly apologize for the inconvenience.
Frequently asked questions about Extended Stay America Premier Suites Harrisonburg
How is Extended Stay America Premier Suites Harrisonburg rated?
Extended Stay America Premier Suites Harrisonburg has a 4.3 star rating with 932 reviews.
When is Extended Stay America Premier Suites Harrisonburg open?
Extended Stay America Premier Suites Harrisonburg is open now. It will close tomorrow at 12:00 a.m.