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Extended Stay America Premier Suites Harrisonburg
- Hotels
- Harrisonburg, VA
About this business
Location details
1619 Spring Port Dr, Harrisonburg, VA, 22801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Frustrated that the parking lot wasn’t cleared a bit better after the snow.
Business response:
Lynn, Please accept our apologies for not meeting your expectations with the plowing of our parking lot. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
No refund I made the reservation because my son had an early morning appointment to receive an infusion at the nearby Sentara Treatment Center. While on our way to check in, we received a call at 6:08pm that the treatment center would be closed and his appointment rescheduled. I called the hotel to cancel my reservation but was informed I was too late for a refund. Really? 8 minutes?
Business response:
Dear Judith, Thank you for reaching out to us. We truly understand the frustration and inconvenience caused by the unexpected change to your son’s medical appointment. Upon reviewing your reservation, our policy does state that cancellations must be made within a specific time frame to ensure a full refund. Unfortunately, we cannot offer a refund as your request came after this window closed. We understand that circumstances like these are beyond your control, and we truly empathize. Once again, we are sorry for the inconven... read more
This property was very cheaply made. The bed sheets were low quality. They were put in the beds and very wrinkly and not tucked in. I at first thought that someone had slept in the bed but then realized it was just cheap sheets. The breakfast was just grab and go with one type of muffin, chocolate. Ugg. One kind of yogurt, a couple of granola bars. That’s about it. I thought I would give it a try but I would not stay here again. The price was not great for what was offered.
Business response:
Ruth, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Business response:
Amber,Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize for not exceeding your expectations. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always e... read more
Comfortable as a bad dorm room No toilet paper in the room. A kitchen with a stove with no cups, plates, pots, pans or any utensils. For a hotel that has only been open for 4-5 months there was water damage in the bathroom walls that was painted over & leeching through. At night there was outside our window a loud motor that would run every couple of hours. The place was as comfortable as a dorm room.
Business response:
Dear Guest,We apologize for the maintenance issues in the bathroom and the disturbances you experienced from external noise, which can be frustrating. While we strive to create a peaceful environment, some outside factors are beyond our control. Please note that to ensure a clean and safe environment for all guests, we keep kitchenware and amenities at the front desk and are more than happy to provide them upon request. We value your input and will use it to enhance our facilities and services. We would like the opportunity ... read more
Great hotel, but don't stay for breakfast! The breakfast was very disappointing. There was no juice of any kind, the hard boiled eggs were terrible,plastic in texture! Overall the hotel was great
Business response:
Valued Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,
Cold shower, no soap, no micro, no pots, pans, plates, utensils ( so much for ext stay). The real issue though was no hot water anywhere
Business response:
Dear Sherry,We apologize for the inconvenience you faced with the lack of hot water and other essential items in your room. For extended stays, we aim to provide a more comfortable experience, and it’s disappointing that this was not the case. Please note that to ensure cleanliness for all guests, we keep kitchenware and amenities at the front desk and are happy to provide them upon request. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make... read more
Business response:
Eliza, We appreciate you reviewing your recent stay with us here at ESA in Harrisonburg, VA. I would like to more about your stay and have a chance to discuss more in depth of how your stay was with us. Feel free to reach out to me via email at har2@extendedstay.com. I hope to hear from you soon. Regards,
Wasn’t that clean , found a lot hairs on the floor and in athroom
Business response:
Dear Jeffrey,We apologize that the room's upkeep did not meet the high standards we aim to provide, especially with the areas of concern you mentioned. A well-prepared and spotless space is essential for a pleasant stay, and we will be sure to address these details with our housekeeping team to ensure a more comfortable experience for our guests. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites Harrisonburg
How is Extended Stay America Premier Suites Harrisonburg rated?
Extended Stay America Premier Suites Harrisonburg has a 4.3 star rating with 932 reviews.
When is Extended Stay America Premier Suites Harrisonburg open?
Extended Stay America Premier Suites Harrisonburg is open now. It will close tomorrow at 12:00 a.m.