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Extended Stay America Premier Suites - Lakeland - I-4
- Hotels
- Lakeland, FL
About this business
Location details
4360 Lakeland Park Dr., Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Desperately needs an update. Very disappointed in our stay. There was a significant amount of hair in the tub. There were no bath towels in the room, had to ask at the desk. The couch, carpet and bed linens were showing significant wear. Couch especially was so bad it wouldn't haven't been fit for a garage sale. Hallways need paint and carpet.
Business response:
Dear Jan, Thank you for choosing us and sharing your review. We sincerely apologize that your experience did not meet your expectations, especially regarding the amenities and overall condition of the property. We understand the importance of having a clean and comfortable time during a hotel stay, and we regret that this was not as per your expectations. Your feedback is invaluable; we will use it to make necessary improvements. Our housekeeping and maintenance teams are already reviewing the missed spots and taking action.... read more
Nah. Beds were soooo uncomfortable. Super hard and squeaky. Breakfast is like yogurt hard boiled eggs and oatmeal. Would not stay again for what I paid. I def expected more.
Business response:
Dear Stephanie, We appreciate you sharing your feedback about your recent stay. We fell short of our goal to provide guests with a comfortable and enjoyable experience. We're sorry that your experience with our beds and breakfast choices fell short of your expectations. Your remarks are taken seriously, and we will review your comments as we value your business. Please consider giving us another chance in the future to demonstrate the improvements we're constantly working to make.Sincerely,Hotel Management
Will NOT Stay Here Again Definitely not worth the price point we paid. The rooms are run down and had a weird smell. Mattress was horrible. The faucet in bathroom was very loose and the sink got clogged when running water in it. Then slowly drained. For what they charge for a room the “complimentary breakfast” was nothing more than some packaged eggs, packaged muffins and cheap granola bars. Coffee was bitter and even the hot water for tea tasted like sewer water. Very disappointed!
Business response:
Dear Chrissy, We are sorry your experience did not meet your expectations. We take the cleanliness and condition of our rooms very seriously, and we will address the concerns you raised with our housekeeping team. Rest assured, we are committed to improving the guest experience, and your feedback will help guide these efforts. Additionally, we are sorry that our breakfast choices were not meeting your expectations. We understand your discomfort and will share these notes with the individual concerned so that we can improve a... read more
W
The light on the back pool area was not working. The back parking lot was very dark. Not safe to leave the cars overnight.
Business response:
Dear Michael, Thanks for posting your review about your time with us at Extended Stay America. Our goal is to provide an exceptional experience for each guest; however, we apologize for your disappointment. Please let us review the area and take action accordingly. We hope you stay with us again the next time you visit the city for a seamless experience. Sincerely,Hotel Management
We DID NOT STAY due to the room having Roaches in it!! The receptionist refused to give me a refund and she didn’t have any other rooms available—I made reservations through Expedia for 2 nights. I returned the keys within 5 minutes of entering the room! The pictures online are NOTHING like what the rooms actually look like. When we first walked into the room I told my son not to sit on anything-that’s how disgusting it looked. Fortunately I needed to throw something in the garbage which is inside of the base cabinets and th... read more
Business response:
Dear Elisa, Thank you for sharing your experience. We sincerely apologize for the situation you encountered and the discomfort caused. This is certainly not the standard we aim to provide, and we understand your frustration. We take these concerns very seriously and will address them with our team to ensure they are addressed immediately. Regarding your reservation, we regret that we couldn’t resolve the situation to your satisfaction at the time. Guest satisfaction is our primary concern; we are continually working to enhan... read more
I was traveling alone. Didn’t check in till almost 10pm. Could have been coincidence but made me very uncomfortable … there was a man sitting in lobby directly behind where check in located Distance was close enough he able hear check in process I even have false phone number due to feeling uneasy. Maybe he was waiting on someone but again it was 10pm. That’s what then set tone for visit. Room seemed clean but bed skirt was ripped , window cornice with water stains, and sofa cushions looked like falling apart / sofa arms cra... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry that your experience left you feeling uneasy and uncomfortable. Your concerns about safety and the condition of the room have been noted and will be reviewed. The discomfort you experienced with the bed and other aspects of the room is concerning, and we sincerely apologize for not meeting your expectations. Your feedback is valuable, and we will take appropriate measures to address these issues. We hope you will give us another chance to provide a more comf... read more
Would not recommend. You get what you pay for.
Business response:
Dear Daniel, Please accept our sincerest apologies for not providing you with the exceptional stay you deserve. It is our goal to provide outstanding service to every guest; therefore, we regret this was not your experience. We hope you will consider revisiting us to experience the hospitality you deserve and that we are known for.Sincerely,Hotel Management
Breakfast is not available and everything is empty!! The rooms have no lighting, the sofa is not clean!! It’s not worth the amount ..
Business response:
Dear Dilip, Please accept our apologies for not meeting all your expectations. We appreciate your business and value you as a guest. Our front desk team is always here to assist and ensure you enjoy your stay. Our concerned team is already at work to review and correct the missed areas. We hope to welcome you back and provide the quality stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Lakeland - I-4
How is Extended Stay America Premier Suites - Lakeland - I-4 rated?
Extended Stay America Premier Suites - Lakeland - I-4 has a 3.9 star rating with 2,668 reviews.
When is Extended Stay America Premier Suites - Lakeland - I-4 open?
Extended Stay America Premier Suites - Lakeland - I-4 is open now. It will close tomorrow at 12:00 a.m.