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Extended Stay America Premier Suites - Lakeland - I-4
- Hotels
- Lakeland, FL
About this business
Location details
4360 Lakeland Park Dr., Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like that they allow dogs and it was next to a cracker barrel because breakfast option at hotel was Granola bars, yogurt, and instant oatmeal. No juices, fruits or protein. DISLIKE: I booked 2 rooms way in advance and pre-paid. I check in at 3:00 and they said they overbooked and cannot give me the room I booked (queen bed) that they do have king size beds but there is an upcharge. Seriously...I already paid and now you want more $ for their mistake in overbooking rooms??? grrr took 2 calls to different people before they ... read more
Business response:
Dear Joe, Thank you for your feedback. We’re glad to hear you appreciated our pet-friendly policy and the nearby dining options. However, we sincerely apologize for the issues you experienced with your room reservation and the lack of staff at the front desk. This is not the level of service we strive to provide, and we are addressing these concerns with our team. Your safety and satisfaction are important to us, and we hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Horrible service Dirty, trash from former clients was never taken out and the staff was rude and accused us of dirtying the room. We did not stay due to cleanliness and they still charged us the night
Business response:
Dear Wilson, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
We left early Room was torn up by previous guests: pieces of the couch missing, suspicious stains on couch cushions. Beds were very uncomfortable. We ended up canceling the 2nd night of our stay. Would not stay there again for the price we paid for that room.
Business response:
Dear Guest, Thank you for your feedback. We have strict quality control standards to prevent the issues you experience. We understand that our guests have many options, so we aim to provide clean, comfortable suites at an affordable price. The cleanliness and room conditions you described are unacceptable and not up to our standards. We will address this with our staff and reinforce the importance of exceptional customer service and attention to detail. We would like to invite you back to experience the stay you expect and d... read more
Frequently asked questions about Extended Stay America Premier Suites - Lakeland - I-4
How is Extended Stay America Premier Suites - Lakeland - I-4 rated?
Extended Stay America Premier Suites - Lakeland - I-4 has a 3.9 star rating with 2,668 reviews.
When is Extended Stay America Premier Suites - Lakeland - I-4 open?
Extended Stay America Premier Suites - Lakeland - I-4 is open now. It will close tomorrow at 12:00 a.m.